Customer Support Associate
Customer Support Associate
Posted on :
29-07-2025
Employer Active
1 Vacancy
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Job Description
- Be the primary point of contact for our Business-to-Business customers through email & Chat.
- Provide timely accurate and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality productivity attendance and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Qualifications :
- Good verbal and written communication skills in English.
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers manage time effectively and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (EmailChat).
- High school diploma or equivalent and above.
- 02 years of experience (freshers welcome!).
- Location: Work from Office Sutherland A1 block Shriram Gateway Parks Perungalathur Chennai-63
- Shift: Rotational shifts-includes both day and night
- 6 days of work1 day-rotational off
Additional Information :
- A fast-paced global work environment where your voice matters.
- Skills for life: problem-solving professionalism adaptability and communication.
- A team that feels like family and celebrates every winbig or small.
- A platform to grow quickly within a global MNC with learning and development opportunities.
- Recognition and rewards as you shape your career journey.
Disclaimer
Sutherland never asks for payments or favours for job opportunities.
If you receive any suspicious request please report it to:
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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