Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Grand Rapids. The ideal candidate will play a crucial role in ensuring customer satisfaction by addressing inquiries resolving issues and providing exceptional service across all communication channels.
Responsibilities
Respond promptly to customer inquiries via phone email and internal ticketing systems
Resolve product or service problems by clarifying the customers complaint and determining the best solution
Document all interactions accurately in the customer support database
Collaborate with internal teams to escalate complex issues when necessary
Maintain a high level of professionalism and empathy in all customer interactions
Assist in creating help documentation and process improvements
Additional Information :
Benefits
Competitive salary
Opportunities for career growth and advancement
Collaborative and supportive team environment
Paid time off and holidays
Health dental and vision insurance
Dynamic and collaborative work environment
Access to training and professional development programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
