Customer Success After Sales Manager

Job Description:

We are seeking a dynamic and highly organized professional to join our team as an After Sales Manager / Office Administrator. The ideal candidate will possess excellent verbal and written communication skills showcasing the ability to interact effectively with both clients and internal teams. As the After Sales Manager you will be responsible for overseeing and optimizing all aspects of postsales service ensuring client satisfaction and retention.

Responsibilities:

1. Team Management: Lead and manage a team of technicians to deliver exceptional aftersales service. Provide guidance support and training to enhance team performance.

2. Client Relationship Management: Build and maintain strong relationships with clients addressing their concerns and ensuring overall satisfaction with our products and services.

3. Task Coordination: Effectively coordinate and manage aftersales tasks ensuring timely and successful completion. Oversee troubleshooting repairs and maintenance activities to meet or exceed client expectations.

4. Communication: Facilitate clear communication between clients and the technical team. Update clients on service status resolutions and any relevant information.

5. Office Administration: Manage and oversee daily office operations including but not limited to maintaining office supplies handling correspondence and ensuring a smooth workflow.

6. Time Management: Demonstrate excellent time management skills to handle efficiently both aftersales tasks and office administrative responsibilities.

7. Problem Solving: Identify and resolve issues promptly ensuring a high level of customer satisfaction. Proactively seek solutions to improve processes and enhance service delivery.

Qualifications and Skills:

Bachelors degree in Business Administration Management or a related field.

Proven experience in aftersales management and office administration.

Exceptional verbal and written communication skills.

Strong leadership and team management capabilities.

Excellent time management and organizational skills.

Ability to multitask and prioritize tasks effectively.

Experience using help desk software to manage customer tickets / complaints effectively.

A customercentric mindset with a focus on delivering exceptional service.

If you are a selfmotivated professional with a passion for customer satisfaction and possess the skills to manage efficiently both aftersales and office administration tasks we invite you to apply for this exciting opportunity. Join us in our commitment to providing topnotch service and ensuring client happiness.