customer supoort exe....
customer supoort executive
Posted on :
28-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2577468
About the Company:
EAZY Business Solutions () was incorporated in 2007 in association with the
Singhal Group one of NCR s most reputed companies in Financial Services and Real Estate
Solutions. The Singhal Group has been at the forefront of creating brands such as Krish in Real
Estate and offers a wide range of financial consulting services in Personal Industrial Business
and Institutional segments. Today with a team of dynamic and experienced professionals at its
helm EAZY Business Solutions has become one of the fastest growing ERP Product Project
Development and IT consulting companies. It has a veritable PanIndia presence allowing great
reach and accessibility to companies across the nation.
Key Responsibilities:
Client Relationship Management: Build and maintain strong longlasting relationships with
clients. Understand their business objectives & day to day challenges to provide solutions &
support.
Onboarding and Training: Guide clients through the onboarding process ensuring a smooth
transition onto our platform. Provide comprehensive training to ensure clients are proficient in
utilizing our solution effectively.
Account Expansion: Identify opportunities for account expansion & upselling additional
products or services to meet client needs.
Issue Resolution: Address any client concerns or issues (Including field calls) in a timely &
effective manner. Work closely with internal teams such as customer support & development
team to resolve issues & provide head up on new development or feature release
communication to clients on time.
Renewal Management: Proactively engage with clients to secure renewals on time. Monitor
client usage & satisfaction levels to identify atrisk accounts.
Reporting & Analysis: Track & analyse key account metrics such as usage patterns & customer
satisfaction scores. Provide regular reports & insights to Client side internal stakeholders to
improve overall customer success.
Qualifications:
1. Bachelor's degree in any discipline.
2. Minimum 1 year of proven experience in account management or customer success roles
preferably within the SaaS industry.
3. Excellent communication & interpersonal skills with the ability to effectively engage with
clients & internal Stakeholders. Proficiency in Hindi/English & any one of the regional
languages amongst Tamil/Telugu/Malayalam is mandatory.
4. Strong email drafting & management skills.
5. Proficiency in Microsoft Office Suite particularly Excel & Word.
6. Ability to work under pressure in a fastpaced dynamic environment. Tips: Provide a summary of the role what success in the position looks like and how this role fits into the organization overall.
Responsibilities
Be specific when describing each of the responsibilities. Use genderneutral inclusive language.
Example: Determine and develop user requirements for systems in production to ensure maximum usability
Qualifications
Some qualifications you may want to include are Skills Education Experience or Certifications.
Example: Excellent verbal and written communication skills
customer support,excel,powerpoint
Employment Type
Full Time
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