German Customer Service Representative - Sportswear

Job description

Our client has more than 2500 stores across the world, they are the leading global athletic footwear and apparel As a member of the customer service, you will be responsible for handling the various customer inquiries, as well as for the delivery of the Sportswear, give tips to the customer's satisfaction, assisting them with their purchases and configuring their Your main missions will be:

• Providing a reassuring, warm and customer-friendly service;
• Manage customer queries about their orders and access to their accounts, payments and stock availability;
• Seize the opportunity to "shine" with each interaction, showing a strong interest in the customer, with a natural appetite for communication, by becoming aware of the services offered by our customer an expert and a brand advocate

Our ideal candidate is

• A natural team player
• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

• Fluent in German
• Working proficiency in English (C1-level)
• Excellent communication skills
• Problem solving
• Sense of responsibility

Benefits

• Excellent benefits package
• Multilingual and excellent work environment
• Extensive training
• Languages classes
• Internal employee incentives
• Located in an amazing office in Lisbon with excellent transport links

Location

Lisbon, Portugal