Data Conversion Coordinator

Do you find satisfaction in bringing order to complexity and making sure nothing falls through the cracks

This role sits at a genuinely important moment in every customers journey withXestro. When a healthcare practice decides to move across to our platform the experience of getting their data across cleanly and correctly sets the tone for everything that follows. We are looking for someone who takes real pride in getting that right.

If youare someone who isnaturally curious about how things work comfortable navigating technical conversations without being a developer yourself and genuinely good at keeping multiple moving pieces on track this could bea very goodfit.

AboutXestro

Xestrois a healthcare technology platform built around a simple belief: that the people caring for patients deserve tools that work as hard as they do. We are Australias largest practice management and clinical records platform for private medical specialists handling everything a specialist practice runs on: appointments billing clinical records referral management prescribing and reporting. We are based in Maroochydore growing fast and our growth has been driven not by slick marketing but by the genuine impact our platform delivers for the clinicians and administrators who use it every day. When a practice makes the decision to move toXestro the data conversion process is one of the most consequential steps in getting them up and running with confidence and this role sits right at the heart of it.

The Role

This is an operational role not a technical one. That distinction matters.

The actual data conversion work is handled by our development team. Your role is to coordinate everything around it. You will be the primary point of contact for practices onboarding toXestro guiding them through the process managing their expectations and making sure that both they and our developers have everything they need at every stage.

In practice that means you will be working across three groups simultaneously: the clinic or practice going through the conversion our internal development team running the trial and final conversions and in many cases the practices own IT team as well. Keepingall ofthose parties aligned informed and moving in the right direction is at the heart of what this role involves.

Day to day you will be:

• Acting as the customers primary point of contact throughout their data conversion and onboarding journey
• Coordinating between our development team and the practice to keep trial and final conversions on track
• Liaising with practice IT teams where required to ensure technical prerequisites are met ahead of conversion
• Reviewing converted data carefully toidentifyand resolve discrepancies between how data appeared in the original PMS and how it has been imported intoXestro
• Managing multiple conversions concurrently each at a different stage in the process
• Communicating clearly and confidently with non-technical stakeholders about processes that can feel unfamiliar or daunting
• Keeping detailed records andmaintainingclear documentation throughout each conversion project

A Note on the Technical Side

You do not need a background in software development or data engineering to succeed in this role. What you do need is a genuine curiosity about how systems work a comfort level with technical language and the confidence to ask the right questions when something does not look right.

Some of the best people in roles like this have come from practice management healthcareadministrationor customer-facing operations backgrounds. If you understand how clinical data is used in a healthcare setting that knowledge will serve you extremely well here.

Who Were Looking For

This role rewards people who are thorough organised and genuinely enjoy the process of working through complexity until it makes sense. You will need to be comfortable holding a customers hand through an unfamiliar process while simultaneously managing the technical side of things with our development team.

You will bring:

• Experience in a coordinationoperationsor project management role ideally in a healthcare or technology environment
• A sharp eye for detail and a low tolerance for data that does not look quite right
• Confidence managing multiple projects at once without letting things slip
• Strong communicationskills and the ability to translate between technical and non-technical stakeholders
• Familiarity with practice management software whether from working in a clinic a healthcarebusinessor a software environment
• A calm methodical approach when things get complicated because they sometimes will
• Natural curiosity about systems and processes and a willingness to develop a solid understanding of howXestroworks under the hood

What We Offer

• A close-knit operations team where your attention to detail genuinely matters
• A role with real variety as no two data conversions are quite the same
• Competitive salarycommensuratewith experience
• Structured onboarding designed to make you genuinely expert in both theXestroplatform and our conversion process before you manage your first project independently
• Ongoing investment in your development because the deeper your product knowledge the better the experience for every customer you work with
• An on-site role based at our Maroochydore office with a collaborative and supportive team culture

How to Apply

If this sounds like the kind of work you are built for we would love to hear from you.

Please send your CV and a brief cover note Tell us a little about your experience with datasystemsor healthcare operations and what draws you to a role like this one.

Applications without a cover note will not be progressed.

We review every application personally. If you are a strong fit you will hear from us promptly.

Xestro is committed to building a diverse and inclusive team. We welcome applications from all backgrounds.