Senior Data Centre Technician

We are currently looking for a passionate Senior Data Centre Technician to join our Brisbanefacilities team. 

The purpose of this role is to support the City Facility Manager with the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service. This role will also bethe lead in SME for the team of Data Centre Technicians and be required to participate in an on-call roster. 
 
What youll do: 

• Ensure the safe secure and reliable operation of the data centre by managing WHS security and critical facility systems. 
• Coordinate customer provisioning requests ensuring work is completed accurately on time and to a high standard. 
• Manage contractors workloads and staffing resources to meet operational demands and SLAs. 
• Plan and maintain cabling infrastructure capacity to support customer growth and ensure service availability. 
• Act as the facility Subject Matter Expert (SME) for communications infrastructure including cabling power monitoring rack locking and environmental monitoring. 
• Assist with customer equipment installation facility maintenance and day-to-day operational activities. 
• Maintain high standards of facility cleanliness presentation and operational readiness. 
• Escalate incidents in line with established procedures and support timely resolution. 
• Drive continuous improvement by developing and enhancing operational processes policies and workflows. 
• Lead facility training initiatives and provide technical guidance to the wider team. 
• Prepare operational reports and recommend improvements to enhance efficiency and performance. 
• Collaborate across teams to deliver excellent customer service and support business objectives. 
• Participate in ongoing learning and professional development to build technical and operational expertise. 
• Complete additional duties as required by the Facilities Manager. 

What you need:  

• Strong customer service skills with experience managing customer queries and escalations.  
• Excellent planning organisation and problem-solving abilities.  
• Knowledge of data centre operations including rack management IT equipment installation power and cooling systems.  
• Experience with structured cabling cable management and quality assurance.  
• Strong written and verbal communication skills.  
• Eagerness to learn about high-density power systems and advanced cooling technologies.  
• Proficiency in Microsoft Office Suite.  
• Familiarity with building management and monitoring systems (desirable).  
• Relevant electrical or telecommunications installation/testing qualifications (desirable).  
• Basic understanding of the ITIL framework (desirable). 

Qualifications :

• 35 years experience in a similar role within a critical facility or data centre.  
• Electrical or telecommunications qualifications and hands-on experience.  
• Experience leading a team or working in a team lead capacity.  
• Certificate III in Telecommunications (preferred) systems 

Additional Information :

• Seize this exciting opportunity to join one of Australias fastest growing companies and play a key contributing role in the future of AI and the digital economy 
• Join an inclusive diverse and values-driven working culture 
• Great opportunities to progress within our company (grow as we grow) 

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move. 

Remote Work :

No

Employment Type :

Full-time