Customer Support Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Customer Support Manager Opportunity Lead Inspire and Elevate Customer Experience
An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction.
Position: Customer Support Manager
Department: Customer Support
Reports to: Web Division Manager
Time zone: From 3:00 to 11:00 AM PST
Within this role leadership will be provided to a talented customer support team ensuring every customer interaction reflects the companys mission to empower learners worldwide. A culture of excellence continuous improvement and customer-centric service will be fostered.
Key Responsibilities:
Team Leadership:
Guidance mentorship and development will be provided to the support team encouraging professional growth and a positive work environment.
Support Strategy:
Customer support strategies will be developed and implemented to align with the companys mission and customer satisfaction goals.
Process Improvement:
Support processes will be assessed and refined for maximum efficiency and impact.
Issue Resolution:
Escalated customer concerns will be managed and resolved promptly maintaining high standards of service.
Cross-Department Collaboration:
Collaboration will be maintained with Product Sales and Marketing teams to ensure customer feedback shapes products and services.
Customer Feedback & Reporting:
Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes.
Ideal Background & Skills:
- Proven experience leading and managing customer support teams preferably within the e-learning or technology sectors.
- Demonstrated success in improving support processes and elevating customer satisfaction.
- Strong proficiency in CRM systems and support tools.
- Exceptional communication and interpersonal skills with the ability to engage with diverse stakeholders.
- A collaborative approach and proven ability to work cross-functionally.
- Analytical mindset with confidence in using data to drive decisions and improvements.
Impact of the Role:
By providing exceptional leadership and strategic direction this position plays a vital role in strengthening customer loyalty enhancing the user experience and supporting the companys growth and reputation for excellence.
Candidates with a passion for delivering outstanding customer experiences and leading teams to success are encouraged to apply and contribute to an environment where customer care is always a top priority.
نوع التوظيف
دوام كامل
