iGaming Customer Support Specialist
iGaming Customer Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Company Overview:
Gamdom a leading Cryptocurrency iGaming operator is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If youre eager to learn open-minded and thrive in a dynamic environment we want to hear from you!
Position Overview:
Join our growing team as a Customer Support Agent where your strong customer service skills and interest in the iGaming sector will be this role you will ensure our customers satisfaction by addressing inquiries resolving issues troubleshooting and providing valuable assistance across our Casino eSports and Sports products via chat and email.
Responsibilities:
- Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients of our available deposit methods guiding customers to understand available offers advising about bet settlements informing about internal rules etc.
- Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes with a focus on customer satisfaction and first contact resolution.
- iGaming Interest/Experience: Leverage your passion for iGaming and eSports even if youre new to the field to provide informed and insightful assistance to clients.
- Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination contributing to a positive team culture.
- Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.
Skills/Qualifications:
- Previous customer service experience (iGaming experience is a plus).
- Tech-savvy with a passion for customer service and the ability to quickly adapt to new tools and software.
- Experience in cryptocurrency is an advantage.
- Strong written and verbal communication skills in English (fluency in Turkish French Spanish or Japanese is an additional plus).
- Ability to collaborate effectively with a remote team fostering a positive and supportive work environment.
- Capable of working autonomously and making sound decisions to address customer needs.
- Flexibility: Willingness to learn and work varying shifts in a 24/7 support team.
Perks at Gamdom:
- Fully remote - work from anywhere in the world
- Flexible schedule
- 30 days of paid time off
- Equipment allowance
Employment Type
Full Time
