Customer Support Specialist

Youll be the voice and heart of our team ensuring every customer feels valued supported and connected to our mission. If you love solving problems and helping people read on.

About the Company:

This is a full-time role with David Ghiyam a renowned teacher and speaker who shares Kabbalistic wisdom to inspire personal growth leadership and purpose-driven success. Through live seminars digital content and mentorship his platform helps individuals and organizations unlock potential and create lasting impact.

Location: Open to candidates based in the Philippines and South America (Full-time Fully Remote)

Your Mission: Day to Day Responsibilities

• Tackle customer inquiries via email chat and ticketing systems.
• Resolve account order and troubleshooting issues with empathy.
• Handle escalations calmly and professionally.
• Keep CRM and support tools updated with accurate records.
• Spot recurring issues and share feedback to improve processes.
  

Your Toolbox: Skills to be Successful

• 2 years of customer support experience (email chat ticketing).
• Excellent English communication skills both written and spoken.
• Empathetic and professional you make people feel heard.
• Proactive detail-oriented and highly reliable.
• Remote-ready: Slack Zoom Notion CRMs.
• Familiarity with David Ghiyams content ideally aligned with or fans of his work.
• Bonus points if youve supported coaches educators or content-driven businesses.

Your Perks: Whats in it for you

• 100% remote role with flexible working hours.
• A mission-driven team where your work truly matters.
• Growth opportunities as the brand continues to expand.
• A collaborative supportive culture that values your input.

Why Adaptive Teams
At Adaptive Teams we dont just fill positions we create pathways to success. Whether youre a seasoned pro or just starting out were here to help you grow innovate and make an impact. If youre looking for exciting opportunities and a team thats as passionate as you are this is the place to be.

What to Expect from Our Application Process
Once you apply youll receive an email guiding you through the next steps including an assessment tailored to the role. Be sure to check your inbox (and your spam folder just in case) for further instructions.

We understand your time is valuable so we strive to keep the assessment process under 45 minutes whenever possible though some roles may require a slightly longer time investment.

Once selected youll have the chance to schedule your first interview with our team. We aim to make the process as smooth and transparent as possible so youll always know where you stand.