Field Support Engineer

The successful candidate will be responsible for:

Remote and site support services for Front Lines and Supply Operations
Provide remote or onsite technical support for installation issues
Provide support also in digital APF software and BIM related issues

Ride comfort
Provide technical support to ensure customer specification requirements

Product development applicable for global Field Support roles only
Product development matrix audit points
Piloting and implementing new product and solution

Method and tools development applicable for global roles
Installation method development
Trouble shooting tools development

Training:
Train local Trainers/employees during site visits and/or deliver scheduled training sessions
Cooperate with and provide expertise to global and local training centers in training courses

Quality:
Create quality reports after site visits and list issues which require corrective actions
List all helpdesk issues and forward corrective actions according to KONE process requirements.
Participate in closing reviews to ensure all learning from problem site is gained into business whether product or skill learning for individuals raising training requirements

Safety
Be aware and operate within KONE safety requirements
Ensure each installation follows the global processes and guidelines
Follow the safety procedures and rules of customers partners and KONE.
Report safety concerns
Stop installation or lift operations if safety violation or hazards are detected

Team leadership (in case Experienced Technical Field Support Engineer is assigned as team leader):
People leadership
People management e.g. setting targets conducting PDPs and IDPs for team members together with Technical Field Support Manager
Drive competence development in the team inform Technical Field Support Manager about any skill gaps in the team
Facilitate information sharing and creates collaborative working environment

Daily Operations
Allocate daily work together with Technical Field Support Manager
Monitor and lead the performance and KPI/SLA adherence of the team
Review daily priorities in the team and take appropriate action to ensure results are achieved
Support continuous development of TFS together with Technical Field Support Manager

Requirements:

• Bachelors degree from related engineering majors (preferably Mechanical or Electrical Engineering)
• 2 5 years of experience in the field or related area of engineering within the elevator sector
• Excellent command of English Language
• Strong and proactive communication skills
• Ability to focus on details & results with a mindset of customer needs

Successful candidates will be invited to complete an automated video interview. Please make sure to check your email regularly to be able to submit that within the required time frame.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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