وظائف قائد فريق مركز الاتصال في مصر

This is a remote position.We re Hiring: SEO Team Leader (4 Years Experience) At least 3 4 years of hands-on experience in online marketing, including managing organic search campaigns. Working knowledge of technical SEO skills, including proficiency in WordPress, and HTML5 for SEO purposes....

الهدف من الوظيفة:مراقبة وتقييم جودة المكالمات والخدمات المقدمة من وكلاء مركز الاتصال لضمان الالتزام بالمعايير والسياسات وتحقيق أعلى مستويات رضا العملاء، مع تقديم توصيات لتحسين الأداء.المهام والمسؤوليات الرئيسية:مراقبة وتقييم المكالمات:الاستماع لمكالمات الوكلاء (مباشرة أو مسجلة) وتقييمها وفق معايير ا...

الهدف من الوظيفة:إدارة وتطوير عمليات مركز الاتصال لضمان تحقيق الأهداف التشغيلية وخدمة العملاء بكفاءة عالية، من خلال الإشراف على الفرق التشغيلية، متابعة الأداء، وتحسين العمليات بما يتماشى مع معايير الجودة ورضا العملاء.المهام والمسؤوليات الرئيسية:الإدارة التشغيلية:الإشراف الكامل على جميع أنشطة مركز ال...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors inc...

الهدف من الوظيفة:إدارة وتطوير عمليات مركز الاتصال في مجال تحصيل الديون لضمان تحقيق أهداف التحصيل بكفاءة عالية، وتحقيق أعلى مستويات رضا العملاء، مع الالتزام بالقوانين والسياسات المعمول بها.المهام والمسؤوليات الرئيسية:الإدارة التشغيلية:الإشراف الكامل على عمليات الاتصال (الصادرة والواردة) الخاصة بالتحص...

- Supervise daily site activities; ensure works conform to drawings/specs and material quality standards.- Enforce HSE requirements; conduct field checks/tests; escalate and resolve issues promptly.- Plan and control resources (labor materials equipment); monitor costs vs. budget.- Coordinate with o...

Key Responsibilities:Oversee daily operations within the contact center ensuring adherence to policies and quality standards.Lead inspire and develop a team of agents to deliver exceptional customer service.Analyze performance metrics to identify areas for improvement and implement proactive solutio...

Job Overview We are seeking an experienced and results-driven Call Center Service Delivery Team Leader to join our dynamic operations this role you will be responsible for managing end-to-end service delivery for a large-scale client account of 150 employees ensuring operational excellence service...

Key Responsibilities: Oversee daily operations within the contact center ensuring adherence to policies and quality standards.Lead inspire and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proac...

The Paid Advertising Team Leader will be responsible for leading and scaling global B2B performance marketing campaigns across multiple paid media platforms. The role focuses on generating high-quality inbound leads optimizing advertising spend and directly contributing to company revenue through d...

Permanent Position: IT Team Leader Company Overview: RayaCX is a leading customer experience management company based in Cairo Egypt. We provide innovative solutions and services to help businesses improve their customer interactions and overall experience. Our team is dedicated to delivering except...

JOB DESCRIPTION:About Abbott: Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. With a portfolio of leading science-based offerings in diagnostics medical devices nutritionals and branded generi...

Assist the HC Manager in developing and updating Human Capital policies and procedures related to timesheets payroll annual leave salary and end-of-service benefits.Design and update HC forms and documentation related to payroll and attendance management.Develop detailed process workflows and operat...

Job Description:1. Shift Leadership & Daily Operations ManagementLead daily FMOS PPM and Datalyzer routines (shift handover performance reviews process confirmation tours) to measure and manage KPIs for safety quality/food safety cost service and ATLAS-related metrics.Own and execute all shift routi...

Prepares periodic reports regarding the function activities and achievementsParticipate in periodic meetings with the direct manager to ensure that priorities are clear and the workflow is running smoothly as per agreed plans at the beginning of each year.Performing other duties related to the job.P...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors inc...

Lead and manage a team of Nintex K2 developers providing guidance mentoring and performance management.Oversee the design development and deployment of K2 solutions to meet business requirements.Collaborate with stakeholders to gather requirements design workflows and ensure successful implementatio...

We are Looking for a Real Estate Call Center Specialist to join our team remotely. This role is fully focused on the real estate sector and involves handling property-related leads qualifying potential buyers and investors and supporting the sales team by converting inquiries into qualified opportun...

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the wa...

Job Title: Call Center Team Leader (Banking) Company Overview: RayaCX is a leading customer experience management company based in Cairo Egypt. We provide innovative solutions to help businesses improve their customer interactions and overall satisfaction. Our team of experts is dedicated to deliver...