The Service Advisor is the front line of the customer experience and plays a critical role in the success of the shop. This role is responsible for managing repair orders from intake to completion including writing tickets sourcing parts building estimates and communicating with customers. You will act as the bridge between the customer and the technicians ensuring accurate diagnostics are translated into clear honest recommendations. This position requires strong organization communication and the ability to manage multiple vehicles at once in a fast-paced environment. You will work closely with ownership and have the opportunity to grow into a leadership role as the company expands.
Company Summary
Garretts Automotive is built on a simple belief: do the right thing. We provide honest high-quality automotive repair by diagnosing problems accurately and fixing only whats needednever upselling unnecessary services. Our vision is to grow into a trusted nationwide brand known for raising the standard of integrity in the automotive industry. We operate by clear values: do the right thing diagnose it right treat every vehicle like your own and take pride in the work. If youre looking to be part of a shop that values honesty over shortcuts and long-term trust over quick sales this is the place.
Objectives
Deliver an exceptional honest customer experience from drop-off to pickup
Accurately write and manage repair orders for 1520 vehicles at a time with a team of 2
Communicate clearly with customers on diagnostics pricing and timelines
Source parts efficiently and accurately based on vehicle VIN and repair needs
Build detailed accurate estimates including labor and parts markup
Maintain organization and accuracy within the POS system
Collaborate effectively with technicians to ensure smooth workflow
Ensure timely follow-up with customers and status updates
Close out tickets efficiently including invoicing and payment collection
Support shop productivity and revenue goals without compromising integrity
What Success Looks Like (First 6 Months)
Fully independent managing daily workflow of 1520 vehicles with a team
High accuracy in estimates parts sourcing and repair orders
Strong customer satisfaction and trust (minimal complaints high approvals)
Efficient communication with both customers and technicians
Consistent ability to hit shop throughput goals without delays
Demonstrates alignment with company valuesno unnecessary upselling
Requirements
3 years of experience as a Service Advisor (5 preferred)
Strong understanding of automotive repair processes and terminology
Experience with POS/shop management systems
Ability to multitask and manage high volume in a fast-paced environment
Strong communication and customer service skills
High level of integrity and ethical decision-making
Team-oriented mindset with a positive attitude
Compensation & Benefits
Base Salary: $50K-$60K
Bonus/Commission: Tiered monthly performance bonuses tied to gross profit repair order accuracy customer satisfaction and shop throughput.
Total Compensation: Strong performers can expect $75000 $90000 annual
PTO:
Year 2: 1 week paid
Year 3: 2 weeks paid
Schedule: MondayFriday (no weekends)
Growth Opportunity: Clear path into leadership as the business scales
Work Environment: Supportive team with additional staff and leadership guidance
Why This Role is Different
This isnt a high-pressure sales environment. At Garretts Automotive the focus is on accuracy honesty and long-term trustnot selling customers things they dont need. If youre someone who takes pride in doing things the right way and wants to grow with a company that values integrity this role will feel very different (in a good way).
Job SummaryThe Service Advisor is the front line of the customer experience and plays a critical role in the success of the shop. This role is responsible for managing repair orders from intake to completion including writing tickets sourcing parts building estimates and communicating with customers...
Job Summary
The Service Advisor is the front line of the customer experience and plays a critical role in the success of the shop. This role is responsible for managing repair orders from intake to completion including writing tickets sourcing parts building estimates and communicating with customers. You will act as the bridge between the customer and the technicians ensuring accurate diagnostics are translated into clear honest recommendations. This position requires strong organization communication and the ability to manage multiple vehicles at once in a fast-paced environment. You will work closely with ownership and have the opportunity to grow into a leadership role as the company expands.
Company Summary
Garretts Automotive is built on a simple belief: do the right thing. We provide honest high-quality automotive repair by diagnosing problems accurately and fixing only whats needednever upselling unnecessary services. Our vision is to grow into a trusted nationwide brand known for raising the standard of integrity in the automotive industry. We operate by clear values: do the right thing diagnose it right treat every vehicle like your own and take pride in the work. If youre looking to be part of a shop that values honesty over shortcuts and long-term trust over quick sales this is the place.
Objectives
Deliver an exceptional honest customer experience from drop-off to pickup
Accurately write and manage repair orders for 1520 vehicles at a time with a team of 2
Communicate clearly with customers on diagnostics pricing and timelines
Source parts efficiently and accurately based on vehicle VIN and repair needs
Build detailed accurate estimates including labor and parts markup
Maintain organization and accuracy within the POS system
Collaborate effectively with technicians to ensure smooth workflow
Ensure timely follow-up with customers and status updates
Close out tickets efficiently including invoicing and payment collection
Support shop productivity and revenue goals without compromising integrity
What Success Looks Like (First 6 Months)
Fully independent managing daily workflow of 1520 vehicles with a team
High accuracy in estimates parts sourcing and repair orders
Strong customer satisfaction and trust (minimal complaints high approvals)
Efficient communication with both customers and technicians
Consistent ability to hit shop throughput goals without delays
Demonstrates alignment with company valuesno unnecessary upselling
Requirements
3 years of experience as a Service Advisor (5 preferred)
Strong understanding of automotive repair processes and terminology
Experience with POS/shop management systems
Ability to multitask and manage high volume in a fast-paced environment
Strong communication and customer service skills
High level of integrity and ethical decision-making
Team-oriented mindset with a positive attitude
Compensation & Benefits
Base Salary: $50K-$60K
Bonus/Commission: Tiered monthly performance bonuses tied to gross profit repair order accuracy customer satisfaction and shop throughput.
Total Compensation: Strong performers can expect $75000 $90000 annual
PTO:
Year 2: 1 week paid
Year 3: 2 weeks paid
Schedule: MondayFriday (no weekends)
Growth Opportunity: Clear path into leadership as the business scales
Work Environment: Supportive team with additional staff and leadership guidance
Why This Role is Different
This isnt a high-pressure sales environment. At Garretts Automotive the focus is on accuracy honesty and long-term trustnot selling customers things they dont need. If youre someone who takes pride in doing things the right way and wants to grow with a company that values integrity this role will feel very different (in a good way).
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