Senior Program Manager, Operations Strategy

At Vertiv we design manufacture and service critical digital infrastructure technologies that keep the connected world running 24/7. Our portfolio spans power management thermal management and IT infrastructure solutions complemented by a global network of service centers worldwide. We enable the worlds vital applications from data centers to communication networks to commercial and industrial environments to continuously run.

The Senior Program Manager Operations Strategy is responsible for planning directing and coordinating the execution of Vertivs 3-year Global Operations Strategic Roadmap and the portfolio of cross-functional strategic initiatives that drive operational excellence across all regions. This role serves as the central program management authority for strategy deployment ensuring breakthrough objectives cascade effectively from the X-Matrix through regional and functional execution with rigorous governance milestone tracking and cross-regional alignment.

Reporting to the VP Operations Strategy & Governance this individual owns the end-to-end program lifecycle for strategic operations initiatives from strategy formulation support through execution coordination and benefits realization ensuring alignment with Vertivs five strategic priorities: Customer Focus Operational Excellence High Performance Culture Innovation and Financial Strength.

This role works in close partnership with the VOS organization to ensure that Lean methodology strategy deployment (Hoshin Kanri) and continuous improvement are embedded in how strategic initiatives are planned executed and sustained.

• Own the program management of Vertivs 35 year Global Operations Roadmap ensuring all strategic initiatives progress on schedule within budget and deliver targeted outcomes across the six operational maturity pillars: Manufacturing Excellence Global Quality SIOP/Material Management Logistics Talent & Competency and Supplier Performance
• Manage the full strategic initiative portfolio maintaining visibility across all active programs via standardized tracking (Smartsheet/MS Project) milestone management risk registers and executive reporting
• Coordinate the execution of Breakthrough Objectives across all strategic pillars: Customer Experience Operational Excellence Innovation Cost Optimization Safety and ESG.
• Drive the annual strategy deployment cycle supporting X-Matrix development Hoshin Kanri cascading from global to regional to site level and quarterly business review (QBR) updates for Operations
• Provide project planning milestone management scope management resource forecasting financial management and change management across the strategic initiative portfolio
• Develop and continually improve the quality of information to help guide future strategic decisions including external benchmarking industry best practice identification and adoption plans
• Interface with key stakeholders on program status constraint resolution and strategic decision support

• Serve as the central coordination point ensuring strategic initiatives are aligned and synchronized across all five operating regions (Americas EMEA Greater China India Asia) and all global functions
• Drive standardization of program management practices globally ensuring consistent governance cadences reporting formats milestone definitions and escalation protocols across regions
• Coordinate cross-functional teams within the matrixed organization toward common strategic objectives
• Facilitate effective communication among regional operations excellence leaders site leaders global function heads and the management teams ensuring strategic intent translates into aligned regional execution
• Coordinate regional X-Matrix alignment ensuring each regions breakthrough objectives and annual targets are consistent with global strategy while respecting local operational context
• Facilitate cross-site sharing of best practices lessons learned and read-across activities to accelerate improvement velocity across the network
• Act as business partner in transactional complexity reduction and provide program management capabilities during new systems deployment and enhancements

• Work in close partnership with the VP VOS and Global VOS Governance Team to ensure strategic initiatives leverage VOS methodology; embedding Lean thinking waste elimination and systemic performance management into all programs
• Support the acceleration of VOS deployment across plants and functions; coordinating the program management of VOS certification roadmaps site maturity assessments and exit criteria achievement
• Drive strategy deployment (Hoshin Kanri) discipline; ensuring the X-Matrix process connects 3-year breakthrough objectives to annual objectives specific initiatives and measurable targets with clear ownership
• Coordinate the governance cadence linking VOS tools to strategic execution: Tier Accountability integration 5S/Visual Management sustainment and Continuous Improvement (PDCA/Kaizen) activities
• Ensure strategic initiatives incorporate VOS principles: standardization visual management root cause analysis rapid problem solving and focus on cycle time and efficiency
• Drive the connection between strategic objectives and daily execution; monitoring whether strategy deployment KPIs and initiatives are being executed as intended closing the gap between planning and results
• Support the establishment of a Culture of Quality across the organization where continuous improvement and harmonized processes are critical success factors for Manufacturing Excellence

• Support the Global Operations Scorecard; ensuring strategic initiative outcomes are reflected in KPI performance across Safety Quality Delivery Inventory Cost Supplier Sustainability and People metrics
• Establish and maintain governance cadences: monthly steering committees quarterly executive reviews and annual strategy refresh cycles
• Develop executive-ready reporting and presentations for VP Operations Strategy EVP Operations and C-suite audiences; translating complex program status into clear actionable insights
• Drive risk management and contingency planning across the strategic initiative portfolio; including scenario planning for geopolitical risk trade barriers and supply chain resilience
• Collaborate with senior management and project teams on project initiation requirements documentation and implementation
• Provide external benchmarking best practice identification evaluation and adoption plans to inform strategic direction

• Bachelors degree in engineering Operations Management Business Administration or related technical field
• 10 years of progressive experience in program management supporting Manufacturing Operations with demonstrated expertise in managing strategic initiative portfolios in global matrixed organizations
• Global scope experience; coordinating programs across multiple regions (Americas EMEA Asia) in a matrixed manufacturing environment with 30 plants
• Strong understanding of strategy deployment methodologies (Hoshin Kanri X-Matrix Breakthrough Objectives) and ability to translate strategic intent into executable program plans
• Proven ability to manage cross-functional and cross-regional alignment; getting results through influence in a matrixed structure without direct authority
• Proficiency in project management methodologies and tools: MS Project Smartsheet Power BI PowerPoint Agentic AI
• Proven ability to interface with senior leadership; translating complex program status into executive-ready communications
• Excellent organizational skills with ability to manage 10 concurrent strategic initiatives simultaneously
• Strong cross-functional collaboration skills across Engineering Finance Procurement Sales IT and Plant Operations
• Must be a change agent; never satisfied with the status quo initiates action overcomes obstacles and drives programs from start to finish
• Experience with Hoshin Kanri / X-Matrix strategy deployment methodology; including facilitation of strategy sessions and cascading workshops
• AI literacy ability to leverage AI tools for project analytics scenario modeling and reporting automation
• Risk management and scenario planning experience in global manufacturing contexts

• PMP Certification (required within 12 months if not held at hire)
• Lean Six Sigma Black Belt certification
• Experience in organizations with $5B revenue and 30 manufacturing plants
• Deep knowledge of Lean Operating Systems and their deployment at scale
• Experience supporting VOS or equivalent operating system certification and maturity assessment programs
• Understanding of Tier Accountability systems 5S/Visual Management and Continuous Improvement governance

TRAVEL: 25%-35%