Sales Operations Representative

Focus Technology Solutions

Job Location:

Boston, MA - USA

Yearly Salary: USD 70000 - 90000

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

Were adding a Sales Operations Representative to our growing team! This is a great opportunity for someone who thrives in a fast-paced IT solutions environment and enjoys being the connector between sales customers vendors and internal teams.

Some responsibilities include but are not limited to the following:

Support Account Executives with client requests pricing quoting order processing renewals and general sales support activities.
Work with Account Executives customers vendors and distributors to gather requirements validate information clarify next steps and move opportunities through the sales process.
Create update and manage quotes for hardware software renewals subscriptions services and other IT solutions.
Use vendor distributor CRM ERP and internal systems to support product configuration pricing validation deal registration order processing and fulfillment.
Coordinate with vendors and distributors to secure pricing confirm promotions or programs resolve issues and support accurate order execution.
Review pricing costing margin and order details to help ensure accuracy profitability and compliance with internal processes.
Maintain accurate and complete customer opportunity quote order renewal and activity records within NetSuite CRM vendor portals and other internal business systems.
Coordinate internal handoffs between Sales Finance Purchasing Project Management Managed Services vendors and distributors to support accurate quoting order execution fulfillment billing and customer follow-through.
Identify research and help resolve quoting order fulfillment billing vendor and customer-related issues through timely follow-up and communication.
Gather missing information clarify requirements and determine next steps when requests are incomplete time-sensitive or not fully defined.
Manage a high volume of competing requests while prioritizing urgent sales customer vendor and order-related needs.
Maintain and develop knowledge of IT products vendor programs manufacturer processes and internal workflows to improve efficiency and sales support capabilities.
Support process improvement standardization reporting documentation and other Sales Operations initiatives as business needs evolve.
All other duties as assigned.

Skills:

Strong Microsoft Excel skills required including comfort working with spreadsheets pricing files data validation formulas filtering and basic analysis.
Strong general computer proficiency including accurate data entry professional email communication and the ability to work efficiently across multiple business applications.
Excellent written and verbal communication skills with a professional customer-focused approach.
Strong organizational skills with the ability to manage multiple competing priorities and deadlines.
High attention to detail and commitment to accuracy in quoting pricing order entry and documentation.
Ability to work independently and collaboratively in a fast-paced environment with limited supervision.
Comfortable operating in situations where requirements may be incomplete priorities may shift or additional follow-up is required to clarify the path forward.
Solid problem-solving skills with the ability to identify issues ask the right questions and drive toward resolution.
Strong follow-through and ownership mentality.
Ability to maintain professionalism confidentiality and a courteous demeanor with internal and external stakeholders.
Familiarity with Microsoft Office NetSuite CRM platforms vendor portals distributor tools SharePoint and other collaborative business systems preferred.
IT product vendor and reseller industry knowledge strongly preferred.

Experience & Education:

3 years of experience in Sales Operations Inside Sales Business Operations Purchasing Customer Operations or a similar support role preferred.
Experience within a Value-Added Reseller IT reseller Managed Services Provider distributor or Original Equipment Manufacturer strongly preferred.
Experience supporting hardware software licensing renewals warranties subscriptions or IT services preferred.
Cisco and/or Dell Technologies experience is a significant plus.
Experience with vendor deal registration distributor quoting manufacturer programs rebates promotional pricing and order fulfillment preferred.
Bachelors degree preferred; equivalent professional experience may be considered in lieu of a completed degree.

Salary range: The salary range for this role is expected to be $70000-$90000 annually. Final offer will depend on experience qualifications location and other relevant factors.

Required Experience:

Unclear Seniority