Billing Support Representative (Remote)

This is a remote position.

We are seeking a detail-oriented and customer-focused Remote Billing Support Representative to join our this role you will assist customers with billing inquiries process payments resolve account discrepancies and ensure accurate billing records. You will communicate with customers by phone email and chat while providing exceptional service and maintaining confidentiality.

Key Responsibilities:

• Respond to customer billing questions and resolve payment-related issues.
  
• Review and process invoices payments refunds and account adjustments.
  
• Investigate billing discrepancies and coordinate with internal departments to resolve issues.
  
• Maintain accurate customer account information and documentation.
  
• Process payment arrangements and update account records.
  
• Assist customers with online billing portals and payment options.
  
• Ensure compliance with company policies and data privacy regulations.
  
• Meet quality productivity and customer satisfaction goals.
  

Qualifications:

• High school diploma or equivalent; associates or bachelors degree preferred.
  
• Previous experience in billing customer service accounts receivable or administrative support.
  
• Strong communication and problem-solving skills.
  
• Proficiency with Microsoft Office and billing or CRM software.
  
• Excellent attention to detail and organizational skills.
  
• Ability to work independently in a remote environment with a reliable internet connection.
  

Preferred Skills:

• Experience in healthcare insurance utilities telecommunications or financial services billing.
  
• Familiarity with payment processing systems and customer relationship management (CRM) software.
  
• Ability to manage multiple tasks while maintaining accuracy and professionalism.