Join Us in Shaping the Future of Health Care

Whats in it for you:

• Growth opportunities to uplevel your career

• A people-centric culture embracing and celebrating diverse perspectives backgrounds and experiences within our team

• Competitive compensation and comprehensive benefits focused on well-being

• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District one of the Best Companies to Work For in New York and an Inclusive Workplace.

Youll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation humility to collaborate as a team and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier more vibrant communities.

About the Opportunity

The Professional Client Support role is crucial in providing comprehensive day-to-day support to the large group sales and account management team. This position involves managing daily sales activities renewal processes and administrative support ensuring seamless operations and high levels of client satisfaction. The Client Support Professional will engage with brokers consultants and their support staff while coordinating with internal departments to resolve issues and enhance service delivery.

Qualificationsyoullbring:

• Bachelors degree preferred or equivalent combination of education and directly related experience.
• Must possess or obtain within 60 days from date of hire New York State Insurance License in life accident and health.
• Must obtain the MVP Medicare Certification Training within 60 days from date of hire or prior to first sale whichever comes first.
• Minimum of 2 years in customer service or sales environment within a managed care health insurance company financial services or brokerage agency.
• Equivalent combination of education and experience may be considered.
• Working knowledge and understanding of managed healthcare and conventional insurance products (medical dental life short-term disability long-term disability tax deductible and other employee benefit programs).
• Ability to learn and understand alternative health plan funding mechanisms and healthcare financing/rating methodologies.
• Ability to exercise discretion and confidentiality when handling account customer and member information.
• Ability to multi-task and meet deadlines.
• Excellent interpersonal and communication skills both written and verbal.
• 10% Travel between Regional office for Team Meetings

Your key responsibilities:

• Daily Sales and Renewal Support: Provide daily sales and renewal support for large group new sales and client engagement teams. Assist with rate quote preparation proposal support and preparing reports and presentation materials.
• Administrative Support: Handle new member enrollment packet preparation and new group/renewal paperwork completion and submission. Ensure all documentation is accurate and submitted on time.
• Issue Resolution: Monitor and track broker and client issues providing responsive problem solving and coordinating with other departments for resolution. Ensure all interactions are documented and tracked.
• Relationship Management: Cultivate and maintain strong relationships with brokers consultants and their support staff. Serve as the main point of contact for broker benefits staff ensuring their needs are met and issues are resolved promptly.
• Collaboration: Work extensively with external brokers and customers sales and marketing staff and MVPs operational departments including Sales Operations Actuarial Underwriting Enrollment Group Set Up and Member Services.
• Compliance and Reporting: Ensure all support activities comply with company policies procedures and regulatory requirements. Prepare and maintain accurate records and reports on support activities.

Whereyoullbe:

Location: Hybrid

Pay Transparency

MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors including but not limited to geographic location; relevant experience education and training; and the nature of and demand for the role.

We do not request current or historical salary information from candidates.

MVPs Inclusion Statement

At MVP Health Care we believe creating healthier communities begins with nurturing a healthy workplace. As an organization we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger and our unique perspectives are catalysts for creativity and collaboration.

MVP is an equal opportunity employer and recruits employs trains compensates and promotes without discrimination based on race color creed national origin citizenship ethnicity ancestry sex gender identity gender expression religion age marital status personal appearance sexual orientation family responsibilities familial status physical or mental disability handicapping condition medical condition pregnancy status predisposing genetic characteristics or information domestic violence victim status political affiliation military or veteran status Vietnam-era or special disabled Veteran or other legally protected classifications.

To support a safe drug-free workplace pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability please contact our Talent team at.