Medical Support Assistant

Youll help veterans access care by coordinating appointments managing medical records and supporting front-line administrative operations within a structured veteran-focused healthcare environment. Working alongside interdisciplinary clinical and administrative teams youll serve as an important resource for veterans and clinical staff while helping keep scheduling documentation patient communication and administrative workflows accurate and timely.

Employment Type: Full-Time

Contingency: This position is contingent upon contract award.

Schedule: Monday-Friday with an assigned eight-hour shift: 7:00 a.m.-3:30 p.m. 7:30 a.m.-4:00 p.m. or 8:00 a.m.-4:30 p.m. The schedule includes a 30-minute lunch period and two 15-minute breaks. No on-call service is required.

Key Responsibilities

• Interpret and verify provider orders and coordinate appointments consults recalls cancellations rescheduling no-show documentation and related scheduling activities.
• Maintain electronic patient records by entering updating retrieving scanning and managing healthcare information within required medical-record and scheduling systems; upload outside records when assigned to Health Information Management.
• Provide front-line assistance to veterans by answering incoming and outgoing calls greeting patients responding to administrative questions and connecting them with the appropriate staff or resources.
• Support Release of Information insurance-document capture encounter documentation scheduling alerts and other assigned patient-administration workflows.
• Assist veterans with My HealtheVet enrollment authentication secure messaging and communication between patients and providers.
• Protect patient confidentiality and sensitive information in accordance with HIPAA the Privacy Act and applicable healthcare information-security requirements.
• Adapt to assigned administrative functions that may include Community Care Health Information Management Eligibility and Enrollment transportation services travel reimbursement call-center support or other patient-facing operations.

If you take pride in being the person patients and clinical teams can depend on youll find your place here.

Qualifications :

Requirements

• High school diploma or GED required.
• At least six months of clerical office customer service or administrative experience or one year of education above high school.
• Ability to type at least 40 words per minute.
• Ability to use electronic medical records patient scheduling systems databases office equipment and required reporting applications; basic knowledge of computerized patient-record functionality.
• Strong customer service and communication skills with sound judgment adaptability and the ability to manage multiple priorities.
• U.S. Citizen or Permanent Resident required; ability to obtain and maintain the required VA Public Trust clearance.

Additional Information :

Privacy Disclaimer: Policy Link

By clicking Im Interested and submitting your application you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services may collect use store transfer and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.

Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical financial and/or other benefits. Final salary and offer will be determined by the applicants background experience skills internal equity and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical dental vision and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services complies with all federal state and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws.

Remote Work :

No

Employment Type :

Full-time