Medical Support Assistant Supervisor

Youll coordinate the daily work of Medical Support Assistants supporting veterans across multiple healthcare settings by managing staffing coverage monitoring workflow quality and helping maintain timely access to care. Working alongside interdisciplinary clinical and administrative teams youll oversee daily operations monitor staff performance coordinate scheduling coverage and promote consistent high-quality customer service within a structured veteran-focused healthcare environment.

Employment Type: Full-Time

Contingency: This position is contingent upon contract award.

Schedule: Monday-Friday with an assigned eight-hour shift: 7:00 a.m.-3:30 p.m. 7:30 a.m.-4:00 p.m. or 8:00 a.m.-4:30 p.m. The schedule includes a 30-minute lunch period and two 15-minute breaks. No on-call service is required.

Key Responsibilities

• Coordinate staffing assignments leave and absence coverage reassignments vacancy support and workload distribution across assigned healthcare locations.
• Direct and monitor the daily work of Medical Support Assistants and administrative staff helping maintain consistent performance across assigned workflows.
• Review time and attendance records verify timesheet accuracy monitor staffing coverage and coordinate follow-up when attendance or performance issues arise.
• Monitor scheduling accuracy productivity customer service and administrative performance while identifying trends documenting concerns and escalating corrective follow-up through management.
• Oversee administrative workflows that may include appointment scheduling consults recall reminders reception telephone support records management Release of Information Community Care eligibility and enrollment and travel reimbursement.
• Verify that staff accurately use required scheduling electronic medical record and operational systems while following established procedures.
• Monitor compliance with HIPAA privacy information-security training and professional-conduct requirements.
• Serve as a liaison among assigned staff administrative supervisors and clinical and operational teams regarding staffing attendance workflow and service issues.

If you do your best work coordinating people workflows and service standards this role offers the opportunity to support reliable healthcare administration for veterans.

Qualifications :

Requirements

• High school diploma or GED required.
• At least six months of clerical office customer service or administrative experience or one year of education above high school.
• Ability to type at least 40 words per minute.
• Ability to use electronic medical records patient scheduling systems databases office equipment and required reporting applications.
• Strong communication and customer-service skills with sound judgment adaptability and the ability to coordinate work and manage multiple priorities.
• U.S. Citizen or Permanent Resident required; ability to pass and maintain the required VA Public Trust clearance.

Additional Information :

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By clicking Im Interested and submitting your application you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services may collect use store transfer and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.

Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical financial and/or other benefits. Final salary and offer will be determined by the applicants background experience skills internal equity and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical dental vision and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services complies with all federal state and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws.

Remote Work :

No

Employment Type :

Full-time