Director, Client Services Implementation

THE POSITION:

This position is responsible for the Patient Services program implementations (Hub Patient Assistance Programs Copay/Affordability Programs and Direct-to-Patient Programs including Standards Best Practice and Recommendations and steps for all new and existing (where applicable) Patient Services programs under the direction of the Senior Director Head of Implementations.  The ultimate outcome of this position is to support EVERSANA and the Patient Services business unit in its efforts to satisfy all contractual obligations as they relate to the State of Work and patient outcomes. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Responsible for implementing and managing new client Patient Services programs. 
• Manages the client relationships during the implementation.
• Is a key contact for clients during all implementation steps.
• Tracks and manages relevant internal work streams to maintain project discipline pertaining to both timelines and deliverables including collaboration with the Project Management Organization (PMO) Project Manager (PM).
• Works with all required internal departments and personnel to set up clients for implementation and operations including design configuration testing training and post-launch support.
• Responsible for creation of implementation documentation for the clients program including Business Process Flows Business Rules Document Program Correspondence Enrollment Form and other documentation as requested.
• Responsible for approving system requirements documentation including user stories design documents and data transfer agreements.
• Coordinates internal and external reviews of all implementation documentation.
• Plans organizes and coordinates various projects programs and services as needed by EVERSANA and Patient Services. 
• Demonstrate a commitment to diversity equity and inclusion through continuous development modeling inclusive behaviors and proactively managing bias.
• All other duties as assigned

Qualifications :

EXPECTATIONS OF THE JOB:

• Travel (10-20% based on the location of the client and/or required client meetings)
• Hours (40-50 hours per week 5 days of the week)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE SKILLS AND ABILITIES:

The requirements listed below are representative of the experience education knowledge skill and/or abilities required.

• Education: bachelors degree requireda variety of degree programs will be accepted for this position. 
• Experience and/or Training: The Implementation Director level requires a minimum of 3 years of EVERSANA previous experience in Patient Services and/or an applicable healthcare company including implementation of Patient Services programs or management of complex Patient Services Programs and pharma client management.  The Implementation Senior Director level requires a minimum of 5 years of EVERANA previous experience in Patient Services and/or an applicable healthcare company including implementation of Patient Services programs or management of complex Patient Services Programs and pharma client management.
• Licenses/Certificates: None are required at this time. 
• Technology/Equipment: Intermediate proficiency in Microsoft applications (primarily Word Excel PowerPoint and Visio) is a minimum threshold for the Implementation Manager position.  The Senior Implementation Manager position requires expert level of proficiency. Experience with leveraging AI for process efficiency opportunities is preferred.

PREFERRED QUALIFICATIONS:

• Education: Bachelors degree education qualification. 
• Experience and/or Training: Previous Biopharma Patient Services program implementation is desirable. 
• Licenses/Certificates: PMP certification is desirable.   
• Technology/Equipment: Salesforce Healthcloud experience is preferred; the requirements are listed above.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach grasp stand and/or sit for long periods of time (up to 90% of the shift) walk talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet with frequent interruptions and multiple demands.

Additional Information :

OUR CULTURAL BELIEFS:

Patient Minded I act with the patients best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone anywhere anytime to achieve results.

Communication Matters I speak up to create transparent thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited e-mails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience other job-related qualifications/skills and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations visit  information about EVERSANAs benefits package can be found at  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process please contact us at .

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Remote Work :

Yes

Employment Type :

Full-time