National Technical Support

Home worksite (must be based in Mountain or Pacific time zone)

Perform installations inspections verification corrective and preventive maintenance to ensure the successful installation and service of products; 2nd level field service responsibility for products both platforms and software; investigate analyze and recognize trends in technical data and manage escalated cases; maintain and submit technical records and documentation as per regulatory requirements; resolve product issues through detailed analysis and utilization of engineering expertise; manages team schedule to ensure efficient resource allocation for installation service and preventative maintenance needs; applies customer management skills and technical expertise to meet or exceed customer needs and expectations; proper handling of customer complaints; work with the appropriate authority or department as required; drive continuous technical skill development of regional service teams with the goal to achieve highest equipment uptime fast resolutions and lasting customer satisfaction; act as a contact for Product Support Engineers regarding feedback and improvements triggered by service experiences to ensure continuous product/process improvement; lead the introduction of new products to customers by participating in soft launch programs; participate in the development and delivery of technical training as required; may coordinate other expert company resources required to assist with installation or service activities; participate in special projects; successfully completes company and product trainings as needed to maintain certification; carries out Remote Performance Reviews; responsible for escalated case support which includes troubleshooting for reported customer problems and remote support for the region; mentoring team and accessing individual/team performance.

50% domestic travel.

Qualifications :

• B.S. in Electrical Engineering Biomedical Engineering Mechanical Engineering or Information Management
• 1 year experience in engineering or field service related functions with medical devices
• 1 years experience with medical linear accelerator or microwave RF systems and computer networks
• 1 years experience with applying engineering principles such as electrical mechanical and biomedical to troubleshooting without complete technical documentation.
• 1 years experience with test equipment and hand tools including oscilloscopes and multi-meters

Additional Information :

In return for the experiences listed above we will provide a business casual environment competitive compensation package including medical dental life LTD STD and matching 401k benefits and much more.

Visit us at: 

Brainlab Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. 

Covid-19 vaccination including applicable booster(s) is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders. Legally allowed exemptions may apply. 

Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster. 

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process please send a request to . 

Remote Work :

Yes

Employment Type :

Full-time