Avionics Product Support Specialist (Remote)

Date Posted:

Country:

United States of America

Location:

US-IA-CEDAR RAPIDS-124 400 Collins Rd NE BLDG 124

Position Role Type:

Remote

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX the worlds largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Collins Aerospace formed this organization to drive best-in-class Customer Support this organization the multiple existing 24-7 Technical Support centers (Customer Response Center Avionics Support Center Interiors Response Center) are being brought together as a unified a focused entry point for technical inquiries this team is critical to enable Collins to provide positive customer team is poised to respond to customer inquiries via portal phone and email interface 24 / 7 / 365; for advanced questions they are the primary engagement with business unit 24-7 Technical Support teams also work closely with other front line customer support functions such as the Field Service Final Assembly Line and Logistics teams. This is a global team with employees based both in the United States and Philippines.

Our Avionics Product Support Specialists are the initial points of contact within the Company for customer issues involving fielded Collins Aerospace equipment. Avionics Product Support Specialists provide initial technical support and troubleshooting to assist in resolving customer problems with our products whilst aligning with the customers urgency. They draw upon the collective resources of the Company when necessary and escalate appropriately to drive and implement timely resolution of customer problems.

• Position is remote; however if you live within a reasonable commute of the Cedar Rapids IA Collins site your manager will discuss whether there is a degree of onsite presence associated with this role.

• This position requires a non-traditional work schedule: 6am/pm - 6pm/am CT - 12-hour shifts; 3 on 2 off 2 on 3 off; Nights and/or Days (schedule flips back and forth between nights/days: two months on nights four months on days); first 30 days of employment for training purposes will be Monday-Friday day shift 8-hour shifts.

What You Will Do

• Support Collins Aerospace avionics products and systems including Flight Management Systems Navigation Communication Autopilot Cabin Management and other related systems.

• Solves systems/technical problems at various levels in scope and complexity which may require data and root cause analysis.

• Aptitude to question and discover the customers actual needs and requirements in the most expedient manner.

• Ability to understand and apply problem solving principles concepts practices and procedures with guidance as needed.

• Ensure timely resolution of customer support and assistance requests utilizing established procedures.

• Engage with colleagues and team members to provide corrective action and resolutions to customer queries.

• Provide timely and accurate assistance in response to requests from customers or Customer Service Engineers.

• Must be prepared to work a non-traditional work schedule: 6am/pm - 6pm/am CT - 12-hour shifts; 3 on 2 off 2 on 3 off; Nights and/or Days (schedule flips back and forth between nights/days: two months on nights four months on days); first 30 days of employment for training purposes will be Monday-Friday day shift 8-hour shifts.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years experience.

• Experience troubleshooting or repairing avionics equipment required.

• Experience in aviation maintenance avionics electronics or a related field required.

Qualifications We Prefer

• Bachelors Degree in an Aviation Related field is preferred.

Role Type

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with your manager will discuss whether there is a degree of onsite presence associated with this role.

Regardless of your role type collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world and access to Collins sites when their work requires in-person meetings.

What We Offer

Some of our competitive benefits package includes:

Medical dental and vision insurance.

Three weeks of vacation for newly hired employees.

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution including a Lifetime Income Strategy option.

Tuition reimbursement program.

Student Loan Repayment Program.

Life insurance and disability coverage.

Optional coverages you can buy pet insurance home and auto insurance additional life and accident insurancecritical illnessinsurance group legal ID theft protection.

Birth adoption parental leave benefits.

Ovia Health fertility and family planning.

Adoption Assistance.

Autism Benefit.

Employee Assistance Plan including up to 10 free counseling sessions.

Healthy You Incentives wellness rewards program.

Doctor on Demand virtual doctor visits.

Bright Horizons child and elder care services.

Teladoc Medical Experts second opinion program.

And more!

Learn More and Apply Now!

Avionics delivers advanced cockpit displays vision systems and comprehensive digital solutions for global government commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers crews and militaries from aircraft and airports to air traffic management. Join us in creating solutions that connect the world one flight at a time. Start your application today.

At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher again and again. Apply now and be part of the team thats redefining aerospace every day.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 86800 USD - 165200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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