Customer Care Representative

• Hourly Wage
• Medical dental and vision benefits
• Paid training & PTO
• Advancement opportunities 80% of our frontline leaders have been promoted from within
• Monthly rewards & recognition programs
• Employee Discounts
• Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications :

• Ability to handle customer calls of varying types (i.e. service requests billing questions energy conservation advice etc.) effectively and efficiently
• Strong communication and active listening skills as well as the ability to leverage probing questions to resolve issues
• Strong attention to detail and the ability to effectively multitask
• High school diploma or GED; an Associates degree is a plus.
• Know your way around a PC with strong keyboard skills and basic MS Office knowledge.

Requirements to work from home:

• Excellent Internet connectivity:
  • Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!
  • Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems.
• A quiet and distraction-free secure place to work.

Additional Information :

This job is open only those living in Canada and you must reside and be authorized to work in the Canada in order to be considered for employment.

Remote Work :

Yes

Employment Type :

Full-time