Service Agreements Jobs in Sri Lanka

The Customer Office operates as a part of Unified Support with a primary responsibility for managing the support relationship with IFS customers. Its core mission is to enhance customer satisfaction and maximize lifetime value thereby fostering customer retention and renewals. A crucial aspect of th...

Key ResponsibilitiesSupports the establishment and management of Service Level Agreements (SLAs) ensuring consistent and high-quality service deliveryContinuously improves IT and network service performance to enhance end-user satisfactionTracks routes and resolves incidents by coordinating with app...

Support the Technical Customer Operations (TCO) team in daily tasks project deliveries and operational activities.Assist in troubleshooting technical issues and provide timely support to customers.Collaborate with internal teams to resolve customer queries efficiently.Maintain accurate documentation...

Overview We are seeking an experienced Lead Network Security Engineer to provide technical leadership operational oversight and advanced support across enterprise network and security environments. This role requires a highly skilled professional who can lead incident response drive service improvem...

Overview We are seeking an experienced Senior Network Security Engineer to provide technical leadership operational support and service excellence across managed network and security environments. This role requires a highly customer-focused professional who can take ownership of complex incidents d...

Provide first-level technical support to end users and ensure timely issue resolutionMonitor and manage user support requests while maintaining a high standard of customer serviceCollaborate with internal technical teams to troubleshoot and resolve system-related issuesSupport the development and im...

We are seeking a highly skilled and motivated Lead Cloud Solution Engineer with a focus on network architecture and cloud infrastructure. As part of our growing Cloud Engineering team you will work alongside other senior engineers to design deploy and manage network solutions that ensure scalability...

At ABB we help industries run leaner and cleanerand every person here makes that happen. Youll be empowered to lead supported to grow and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Country Service ManagerYour role and responsibilities In...

DescriptionJOB SUMMARYPosition responsible for the execution of meetings and events and ensuring the implementation of the brand service strategy and brand initiatives. Ensures that meetings and events meet customer needs and focuses on growing event revenues.CANDIDATE PROFILEEducation and Experienc...