Lead Network Security Engineer

Overview

We are seeking an experienced Lead Network Security Engineer to provide technical leadership operational oversight and advanced support across enterprise network and security environments. This role requires a highly skilled professional who can lead incident response drive service improvements mentor engineers and act as the primary technical escalation point for complex network and security challenges.

Key Responsibilities

Technical Leadership & Service Delivery

• Provide technical leadership and guidance across network and security operations.
• Act as the primary technical owner for assigned customer environments and managed services.
• Drive continual service improvement initiatives operational excellence and best practice adoption.
• Ensure service delivery consistently meets or exceeds agreed service level commitments and customer expectations.
• Mentor and support engineers through knowledge sharing technical coaching and skills development.

Incident & Problem Management

• Manage incidents service requests and problem tickets in accordance with Service Level Agreements (SLAs).
• Serve as the primary Level 3 escalation point for complex network and security incidents.
• Lead technical response efforts during major incidents and critical service outages.
• Drive root cause analysis and proactive problem management activities to reduce recurring issues.
• Participate in after-hours on-call support for priority and critical incidents when required.

Customer & Stakeholder Management

• Build and maintain strong relationships with customers technical teams and internal stakeholders.
• Provide regular operational updates service reviews and technical communications to assigned accounts.
• Present operational reporting service performance metrics and improvement recommendations during customer review meetings.
• Demonstrate strong ownership and accountability for customer outcomes and service quality.

Preventative Maintenance & Continuous Improvement

• Own and oversee preventative maintenance activities across network and security environments.
• Monitor infrastructure performance security posture and operational health.
• Identify opportunities for automation optimization and service enhancement.
• Ensure maintenance schedules reporting and operational documentation are maintained to a high standard.

Knowledge Management & Governance

• Lead the development and maintenance of technical documentation operational procedures and knowledge repositories.
• Ensure knowledge management practices are consistently maintained and improved.
• Contribute to technical standards governance processes and operational best practices.
• Support audit compliance and security governance activities where required.

Required Skills & Experience

• Extensive experience in enterprise networking and network security environments.
• Strong expertise in firewall technologies network security wireless networking routing switching VPNs and enterprise infrastructure.
• Proven experience leading technical teams and acting as a senior escalation point for critical incidents.

Certifications (Essential)

Candidates should hold current certifications in two or more of the following areas:

• Aruba Wireless Certifications
• Palo Alto Networks Certified Network Security Engineer (PCNSE)
• ITIL Certification (Essential)