Ukrainian Speaking Customer Advisor

Embrace the opportunity to launch an extraordinary international career in bright sunny Lisbon! We are actively looking for vibrant Ukrainian-speaking Customer Advisors to enrich our diverse multicultural office environment situated in sunny Portugal. This is a strictly on-site role and applicants must be based in Lisbon (or using our relocation support to move there). Within this role you will stand as a primary point of contact for members of a leading global social media platform ensuring the community remains safe well-assisted and tightly connected.

• User Assistance: Deliver top-tier empathetic help to Ukrainian-speaking users through email and live chat channels navigating concerns related to account access security configurations and unique platform features.
• Technical Support: Seamlessly troubleshoot software bugs and account-related bottlenecks to ensure a smooth uninterrupted user experience for everyone.
• Community Safety: Guide users through complex platform policies actively contributing to the enforcement and preservation of high safety standards across the digital network.
• Service Excellence: Handle user inquiries with remarkable efficiency and genuine compassion while consistently hitting high-quality service metrics.

• Language Proficiency: Native or near-native mastery of Ukrainian is required alongside working English proficiency (at least B2 level) for seamless internal collaboration and training.
• Work Authorization: Must be based in Lisbon (or utilizing relocation) holding valid EU Citizenship an official Portuguese Residency Card (Título de Residência) or recognized Refugee Status.
• Experience: Prior customer support experience is nice to have but not mandatory; we equip you for success with comprehensive fully paid initial training.
• Flexibility: Enthusiastic about adapting to a lively dynamic environment that features structured rotating work hours.

• Gross Salary: A reliable gross salary of 1237 per month distributed evenly across 12 monthly payments.
• Hours: A stable 40-hour work week operating on a 5-days-on 2-days-off schedule.
• Shift Breakdown: Predictable 8-hour daily shifts featuring a comfortable 1-hour meal break.
• Work Window: Flexible rotating schedules running Monday through Sunday during the broader service window of 07:00 to 00:00.

• Professional Development: Transparent career pathways designed to help you promote into leadership QA and senior operational management roles.
• Health Coverage: Comprehensive private medical insurance packages and dedicated wellness programs.
• Company Culture: Work side-by-side in a state-of-the-art office with colleagues representing more than 50 nations.
• Lifestyle Extra: Take advantage of complimentary Portuguese language lessons thrilling group surf sessions active sports clubs and regular social events.