Turkish Speaking Customer Support Representative

This is a strictly in-office position located in Lisbon Portugal. Applicants must currently reside in the country and be legally authorized to work locally. Remote work arrangements and relocation assistance are not offered.

About the Role Ready to represent a global giant in digital technology and social networking We are looking for an enthusiastic articulate Customer Advisor fluent in Turkish to join our multicultural team in central Lisbon.

In this position you will act as a primary consultant for small and medium-sized businesses (SMBs) utilizing our partners digital marketing social and e-commerce platforms. Your work will directly help businesses expand their online reach resolve technical issues and optimize their ad campaigns.

No background in tech No problem. We provide a fully paid comprehensive onboarding program designed to teach you every product detail and operational skill necessary for the job.

Key Responsibilities As a Customer Advisor you will offer expert guidance and technical troubleshooting for Turkish-speaking clients across several channels:

• Multichannel Communication: Assist business users via live chat email ticketing and occasional inbound or outbound phone calls.
• Issue Resolution: Troubleshoot pre- and post-sale questions regarding billing account setups ad campaign performance and software bugs.
• Platform Guidance: Educate users on self-service tools so they can get the maximum benefit from our digital suite.
• Insight Gathering: Identify recurring technical glitches or common feedback trends and pass them along to our software development teams.
• Data Security: Keep accurate organized records of customer interactions in our CRM system while adhering to strict privacy guidelines.

Candidate Profile

Core Requirements:

• Language Skills: Fluent proficiency in Turkish (spoken and written) along with an intermediate-to-advanced command of English (minimum B2 level) for training modules internal tools and company comms.
• Location & Work Rights: Must already live in Portugal with valid authorization to work on-site in Lisbon.
• Tech Comfort: Capable of handling multiple monitors chat applications and social media tools at the same time.
• Schedule Flexibility: Willing to work rotating shift patterns which may include occasional weekend duties.

Preferred Qualifications:

• Background: Previous experience in client support call centers/BPO or online advertising is welcome but not required. Strong empathy a customer-first mindset and a desire to learn are what count most.

What We Offer We are committed to supporting your well-being and long-term professional development:

• Financial Package: Competitive base pay paired with performance-based monthly bonuses and a daily meal stipend.
• Immediate Protection: Full private health and life insurance starting from day one.
• Career Growth: Clear promotion paths with priority given to internal staff for leadership Quality Assurance and corporate support roles.
• Top-Tier Training: Paid initial training followed by regular personal and professional development workshops.
• Modern Work Environment: Perform your duties in a high-tech Lisbon office featuring interactive spaces great dining options and frequent company social events.

How to Apply If you currently live in Portugal and are fluent in Turkish dont miss this opportunity to grow your career alongside a global tech leader. Apply now by submitting your resume in English!