Russian Speaking Customer Advisor

*** This role is only for applicants based in Portugal***

Looking to grow your professional footprint in Lisbons thriving corporate hub We are recruiting engaging Russian-speaking Support Specialists to represent a household-name social media network. You will be the front-line contact for the platforms global user base working alongside an international team to ensure a safe welcoming and functional online ecosystem.

• Inbound Assistance: Resolve account recovery profile security and feature-related queries for Russian-speaking members via email and live chat.
• Technical Troubleshooting: Identify system bugs and user errors guiding customers toward quick solutions.
• Policy Enforcement: Uphold platform integrity by educating users on community standards and reporting violations.
• Performance Excellence: Meet daily operational benchmarks while delivering empathetic and efficient service.

• Language Proficiency: Native-level Russian and a professional command of English (B2) for corporate communication and onboarding.
• Local Legal Status: Must currently hold a Portuguese Residence Card (Título de Residência) EU Citizenship or a valid Refugee Card. No visa sponsorship or international relocation assistance is provided.
• Experience Level: Open to all backgrounds. While customer service experience is preferred we provide exhaustive professional training to set you up for success.
• Availability: Ready to work a flexible rotating schedule in a high-energy setting.

• Gross Income: 1237 per month (calculated on a 12-month calendar).
• Work Week: 40 hours split across 5 working days.
• Shift Breakdown: 8-hour working days with an additional 1-hour break for lunch.
• Operational Window: Rotating shifts scheduled Monday through Sunday between 07:00 and 00:00 (Midnight).

• Career Development: Strong focus on internal mobilityour entry-level agents regularly move into Quality Assurance and Team Management.
• Wellness & Medical: Comprehensive private health insurance and dedicated wellness benefits.
• Office Culture: A state-of-the-art workplace boasting a diverse staff from more than 50 nations.
• Lifestyle Extras: Free local language classes organized surf trips company sports clubs and regular social gatherings.
• Job Security: Consistent salary and stable employment backed by a major global tech brand.