IT Support Level 3 – SQL Technical Support
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Job Summary
Location: Fully Remote (within Portugal)
Administrative Base: Porto Douro area
On-site Requirement: 1 day on-site per quarter
Work Model: Remote (Portugal-based)
About the Role
We are looking for an experienced IT Support Level 3 / Technical Support Specialist to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills including SQL and the ability to support users in French and English.
Main Responsibilities
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Provide advanced technical support and troubleshooting to users
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Assist customers via phone chat and email in French and English
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Diagnose software system or configuration issues and propose effective solutions
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Work closely with internal technical teams to ensure timely resolution of issues
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Document incidents solutions and technical procedures
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Maintain a high level of professionalism accuracy and customer focus
Requirements
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Fluency in French and English (minimum B2 level)
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Proven experience in technical support / IT support (Level 3 preferred)
Knowledge of SQL and technical troubleshooting
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Strong analytical and problem-solving skills
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Ability to work independently in a remote environment
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Availability to attend on-site meetings once per quarter
Compensation & Benefits
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Meal allowance (monthly card according to local policy)
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Health insurance provided from day one
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Fully paid initial and continuous training
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Career development and internal mobility opportunities
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Access to well-being language and professional development programs
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Employee recognition initiatives
