Function

Our Company

Were Hitachi Vantara the data foundation trusted by the worlds innovators. Our resilient high-performance data infrastructure means that customers from banks to theme parks can focus on achieving the incredible with data.

If youve seen the Las Vegas Sphere youve seen just one example of how we empower businesses to automate optimize innovate and wow their customers. Right now were laying the foundation for our next wave of looking for people who love being part of a diverse global team and who get excited about making a real-world impact with data.

Job description

Remote Operations Specialist Job Purpose:

The IC3 Remote Operations specialist is responsible for remote Customer support functions for the Hitachi Vantara Global Customer community. These remote support activities include but are not restricted to data collection management and analysis of Hitachi Vantara diagnostic data remote health checking remote microcode management and remote configuration activities.

This role involves collaborating with Customers and Partners to ensure efficient and effective remote maintenance activities enhancing the customer experience and improving overall operational performance.

Key Responsibilities:

• Experienced with remote support tools such as WEBEX Bombgar Teams etc. Scheduling and deploying remote microcode upgrades to ensure Hitachi Vantara Customer and Partner environments remain current looking to proactively maintain ongoing product health

• Undertaking remote health checking when required and liaising with Hitachi Vantara Customers and Partners to review results of the health checks and provide guidance when appropriate to maintain optimal efficiency and manage any potential risk

• When appropriate remotely supporting our Customer Engineers and Partners to ensure successful execution of action plans provided

• Remote support of HRO (Hitachi Remote Ops) function and HRO operational escalations

• Undertake remote data collection management and initial analysis of Hitachi Vantara diagnostic data

• Escalate cases when required to the appropriate Global Support practice teams which require in depth specialist analysis

• Contribute to Technical Knowledge Base by documenting technical problems and solutions

• Assist in ensuring agreed levels of service are maintained at all times with exceptions escalated

Skills and Qualifications:

• 2 years experience in similar role(s) delivering customer support services

• Aptitude for providing excellent customer service including clear communication problem solving and technical writing skills

• Possess good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment

• Positive self-starter able to take direction and work within a team environment Aptitude to learn and support new products and systems

• Ability to work nights weekends or standby shifts as needed to meet schedule requirements

Skills in one or more of the following areas are highly desired: IP Networking Concepts (TCP/IP Active Directory) o Cloud based Solutions o Programming Skills (Python REST API) o Network Attached Storage (NAS) o Operating systems including Windows Linux VMware o Enterprise Storage Solutions and Products (Hitachi EMC IBM) o Fiber Channel Connectivity Solutions (Brocade Cisco) o Other software solutions including but not limited to Veritas MSCS Oracle Commvault etc.

Personal Skills:

• Strong leadership influencing communication and interpersonal skills

• Self-motivated and drives issues to resolution

• Able to work under minimal supervision and as part of a global virtualised team

• Confident and self-reliant but able to work as a team member demonstrating clear commitment to team objectives

• Organized and adaptable; clear thinker with a tolerance for ambiguity

• Willingness to accept responsibility and take ownership when required due to circumstances presented

• Natural problem solver

• Strong customer service orientation and ability to develop and maintain good working relationships at all levels

#LI-MS3

About us

Were a global team of innovators. Together we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued heard and safe to express themselves they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits support and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best which leads to unexpected ideas. So here youll experience a sense of belonging and discover autonomy freedom and ownership as you work alongside talented people you enjoy sharing knowledge with.

Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran age disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process please let us know so that we can do our best to set you up for success.