Cloud Application Production Support
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Job Summary
Overview:
This position is created to be a team member of the WM APS team and to handle Application Support activities. Candidate will play a major role in handling Incidents service requests and Application Support activities in shifts and on-call rotations. This member will also contribute to the service improvement activities and participate to support banks DR/Live play activities. Ideal candidate will have a strong understand of core banking operations trouble shooting skills and experience with L1/L2 support in a banking environment with expertise on Linux PL-SQL Dynatrace K8 Docker and Ansible.
What will you do
- Provide Application Production support for WM IT Data platform applications and tools
- Capability to analyze system / middleware / application logs and identify potential issues
- Service monitoring reporting and continuous improvement of the service quality and availability.
- Build and maintain Ansible playbooks and terraform scripts to automate provisioning configuration and deployments
- Assist & train other ops profiles on Ansible Dockers and K8s
- Direct Responsibilities: As a team member of WM APS you will have to: Escalate timely to the divisional lead on possible risks escalation matters and management issues; Adhere to Service Level objective target for the incidents and requests; Review and create application Support knowledge articles; You will be part of 24/7 production support team (i.e Shifts/on call/Weekend/Public holidays); Participate and support banks DR/Live play activities; Participate and validate the knowledge transfer sessions conducted by the Application development teams for application changes.
- Contributing Responsibilities: Risk Mitigation By enforcing production readiness checks robust monitoring and strict compliance the lead reduces operational and regulatory risk; Customer Confidence High availability services and transparent communication to develop the relationship with Wealth Management Business; Operational Efficiency Automation continuous improvement initiatives and clear knowledge transfer lower mean time to detect (MTTD) and mean time to resolve (MTTR) delivering cost savings; Team player & collaborator Close partnership development team members and other APS team members globally to manage a stable production platform for the business.
What are we looking for
- Strong knowledge of Linux platform CLI and Shell Scripting
- Proficiency in at least one scripting language (Python and/or Bash preferred)
- Good understanding of Continuous integration (Jenkins Travis Concourse etc.)
- Strong knowledge of Infrastructure automation (Ansible Terraform.)
- Good Public cloud environments experience with IBM Cloud or AWS or Azure K8 and Docker
- ITIL Practices
- Masters degree in computer science or computer engineering
- 5 years of experience in IT Operations or Software Engineering
- At least 2 years of hands-on experience with a Cloud provider (IBM/AWS/Azure/Google)
- At least 2 years of hands-on experience Ansible/Docker
- Red Hat Enterprise Linux Automation with Ansible (RH294)
- Certified Kubernetes Application Developer (CKAD)
- Developing Adv. Automation with Red Hat Ansible Automation Platform (DO374)
- Optional: HashiCorp Certified: Terraform Associate (003)
- Optional: HashiCorp Certified: Vault Associate (002)
- English - expert
- Strong critical thinker with problem solving approach.
- Excellent verbal and written communication skills
- High level of persistence can-do attitude & pro-activeness
- Willingness to continually update and enhance skills
What can you expect from us
- A permanent job contract for a long term project;
- Tech equipment SIM Card personal smartphone;
- Health and Life Insurance;
- Social events and team buildings;
- The commitment of letting you grow with us and be rewarded accordingly;
- A dynamic and young team that will be always there to support you;
- Training in the latest technologies;
- Coffee fruits snacks and a warm welcoming when you pass by the office.
About Company
At Caixa Mágica, we provide custom software development that drives business growth. Explore our services and see how we help companies.
