Client Tech (MFD)

Reliably delivering whats needed today

There are few challenges as important today as creating solutions that support a cleaner more energy-efficient world. This requires a commitment to constantly improve the transportation of people and things. We at BorgWarner made that commitment decades ago and have since been creating technologies to improve efficiency emissions and performance in all types of vehicles.

Constantly pursuing whats next

Our proven track record has made us industry leader in clean energy-efficient propulsion system solutions for combustion hybrid and electric vehicles. We uncover strong trends and use smart science and technology to address a future based on varying regulations consumer demands and automaker requirements.

Product leadership thats changing the world

Our employees have earned trusted partnerships with customers and suppliers around the world. We leverage these relationships to gain a deeper understanding of the challenges at hand and then do what it takes to develop the next solution. Our strong operations and commercialization expertise result in high volume availability of competitive efficient products that truly drive change.

BorgWarner PowerDrive Systems is currently looking for dynamic results driven individual to join as Client Tech IT & OT at our new production plant in Viana Portugal.

Key Accountabilities:

Service Delivery Service

• Helps to build IT service relationship with customers
• Ensure quality services are performed to the agreed SLA
• Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner.
• Ensure that systems processes and methodologies specified are followed and to ensure effective monitoring control and support of service delivery
• Understands Incident Problem and Change Management Principles
• Ensures first class IT Service Delivery across locations for infrastructure services
• Support the setup of processes around Service Management
• Providing 1st & 2nd Level support but also supporting local IT Infrastructure
• Support of Local Production/Manufacturing Connectivity
• Printers installation configuration & support
• Smart hand for Hosting services

Client & Asset Service

• General Computer Desktop & Laptop support
• Configure new and existing PCs according to Corporate standards for deployment
• Desktop Applications installation and troubleshooting.
• Maintain Licenses Management and version control
• Hardware Refresh Project involvement.
• Maintains client security settings (e.g. admin rights software installs etc)

Service Desk Service

• Provide a tool support by phone email chat etc.
• Provide & Maintain Phone system and mobile devices support.
• Ensures that remote and on-site support issues are resolved to customers satisfaction.

LAN Service

• Provide basic network & security

Cybersecurity:

• Ensure that cybersecurity standards are followed
• Educate end users on IT security topics

Operation Technologies (OT Shop Floor) focus :

• Incidents & Service Request support
• Maintain high level of services in Automation systems (PLC SCADA . )
• Coordinate the Maintenance and support of Embedded systems Data Acquisition Systems Control Systems Instrumentation and computers/servers of Test equipment.
• Configure & Migrate new and existing IT Devices according to corporate standards for deployment
• Data backup and maintenance on storage shopfloor servers (edge of line).
• Maintain Industrial networks
• Participate in plant Maintenance & Database management (MySQL SQL Express and others Oracle etc.)
• Point of contact for Shop Floor Products & Software Support.
• Point of contact with Shop Floor Business representative.
• Teamwork and interface with IT Desk Side support Team (IT Global infrastructure Standardization)
• Documentation support and improvement ( layout dependencies schema )
• Integration/Hardware Refresh involvement
• Standardization & advisor for HW & SW Apps Industrial Networks
• Actively seeks collaboration with internal and external team members related to a Project.

Education & Experience

• BA/BS in Computer Science or related field
• 3 years in IT and Operations Technology/Industrial projects (preferencial)
• Hard/Technical Skills
• Experience in ITIL implementation
• Experience in manufacturing environments including PLC
• Knowledge of MS Windows OS MS SQL Cisco fundamentals ticketing systems SCCM and Active Directory.
• Strong troubleshooting and problem-solving abilities
• Customer service and vendor/partner interface skills
• Ability to work independently manage projects and contribute to IT planning
• Fluent in English (mandatory)
• Fluent in Portuguese
• Customer service focus

Soft Skills

• Quality Decision
• Manages Conflicts
• Drives Results
• Interpersonal savvy
• Manages Complexity

KPIs:

• Service level agreement for incidents (Source: Service Now) According to priorities
• Task fulfillment ageing (Source: Service Now) 10 days and less
• Minimize downtimes 99% up time

EEO Statement

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race color age religion sex sexual orientation gender identity/expression national origin or disability.

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