Support Manager Ignitetech Jobs in Jordan

Line management for support staff such as Finance, HR & Admin and Logistics. Member of the Area Management Group Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements Provide input on operational support to the Area Plan of Actio More...

Line management for support staff such as Finance, HR & Admin and Logistics. Member of the Area Management Group Compliance with and adherence to policies, guidance and handbooks and donor/auditor requirements Provide input on operational support to the Area Plan of Action, a More...

Manage and triage incidents and service request assigned to team queues in Zohodesk . Possess or quickly gain detailed knowledge of the work done by the application development teams to effectively document and support the applications . Develop and mentor More...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings More...

Develop a culture of customer service. Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry. Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfacti More...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings More...

Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes? Are you a customer support veteran who relies on deep technical experience and lead More...

Develop and implement procurement policies and procedures to ensure efficient and effective procurement practices. Manage the procurement process, including identifying and selecting vendors, negotiating contracts, and purchasing goods and services. Develop and manage procurement More...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings More...

Making important decisions. Our customer support organization is an efficient machine capable of handling hundreds of products, thousands of support tickets per week, and tens of thousands of customers worldwide. Your job is to make sure the engine runs smoothly. Ability to under More...

Nurture the Microsoft culture in the team, fulfilling the Model, Coach and Care expectations Commit to Performance Management & Recognition Program. Provide guidance and coaching to team for addressing highly complex, strategic financial and executive level cases, including cus More...

Provide overall technical direction of the programme with consciousness to the context development of: “one refugee approach”, Persons with Disabilities (PWDs), and Early Childhood. Lead social protection programs within Social Support Center’s efforts to develop More...

Nurture the Microsoft culture in the team, fulfilling the Model, Coach and Care expectations through: Attract, Develop, and Retain Talent Deliver Results Through Teamwork Role Model Microsoft Values Commit to Performance Management and Recognition Program. Provide guidance and More...

What You Will Be Doing Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25 More...

What You Will Be Doing Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25 More...

Sales representatives are the principal point of contact between a business and its customers. Sales reps ensure current customers have the right products and services, identify new markets and customer leads, and pitch prospective customers.

Solve large amounts of tickets, comments, and respond to users in a timely manner. Answer customer requests or inquiries concerning services, products, billings, etc. Put the customer first by remaining polite and professional at all times; keep open and interactive communication. More...

Diagnose, troubleshoot and repair technical issues. Log, prioritize and manage several issues at once. Track issues and respond in good and reasonable timing. Communicate with internal HW/SW teams either via phone or email to Diagnose and fix the issues. Prepare RCA and CRF f More...

Positively represent Microsoft and communicate with corporate customers via email, telephone, Teams while finding solutions for technical problems identified in the Microsoft Cloud. As a member of a team, pursue technical problems in the enterprise space, involving broad and in-dep More...

Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Track computer system issues through to resolution, within agreed time limits Properly escalate unresolved issues to appro More...