Technical Support
Posted on :
01-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 698297
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Employment Type
Full Time
Company Industry
Internet / E-commerce / Dotcom
Department / Functional Area
Key Skills
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