Support Manager
Support Manager
Posted on :
27-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 748031
Manage and triage incidents and service request assigned to team queues in Zohodesk
.
Possess or quickly gain detailed knowledge of the work done by the application development teams to effectively document and support the applications
.
Develop and mentor the team to transition from a L1/L2 to a L2/L3 support skill level
.
Verify that all necessary requirements, incident details, sample data, and other supporting information is provided with each incident or service request submitted
.
Assign tickets to team members based upon current workload, subject matter, complexity, expected delivery date, and resource availability
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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