IT Support Engineer Jobs in Amman

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immed More...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients computers via remote access. Traveling to clients office or server location. Installing new hardware, software, and networking systems. Diagnosing More...

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ser More...

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immed More...

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ser More...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic More...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic More...

Office based technical sales support to customers enquiries and leads Serves customers by identifying their needs and engineering adaptations of products, tools, and services Preparation of customer proposals Preparation of tender responses and requests for quotations Handling o More...

Act as the first point of contact with the customer for open cases. Gather enough information (logs and screenshots) on reported issues and perform detailed case analysis. Reproduce the reported case when applicable to improve the understanding of the exact issue. Rapidly respond t More...

The ideal candidate will be responsible for fixing technical issues for our clients. You will support the client by acting as a liaison between the client and other internal teams. The ability to understand how to install and structure computer equipment and devices. Responsibilit More...

Impressing customers by solving complex or new problems Growing your product knowledge, in breadth and depth Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces

Be responsible of troubleshooting and fixing technical issues that may be raised by the business relating to any of the digital products in production environment Act as internal technical expert for the application portfolio and work within the team responsible for ongoing mainten More...

At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to: Build and enhance our proven security platform Blend innovation and speed in a constantly evolving cloud arc More...

. He/she provides dedicated integration support for all types of merchants. . Develops subject matter expertise in one or more payment services and handles escalations related to those services. . He/she manages high severity incidents till resolution. . He/she can deal with ambiguity More...

Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus software to ensure security at the user l More...

This role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level. Trilogy takes pride in its customer support quality and makes sure customer More...

Working with customers to understand their technical issues and prioritize their top tickets in rank order Providing escalation communications for customers on existing or new top tickets (e.g., showstoppers) For those top tickets, providing a higher level of insight for customers More...

He/she provides dedicated integration support for all types of merchants. Develops subject matter expertise in one or more payment services and handles escalations related to those services. He/she manages high severity incidents till resolution. He/she can deal with ambiguity as More...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. More...

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers More...