Software Support Spe....
Software Support Specialist
Posted on :
30-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2775330
The Right Individual:
The ideal candidate will be expected to provide technical support to organizations by managing maintaining and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving customer queries recommending solutions and guiding product users through features and functionalities. To be successful in this role you should be an excellent communicator who s able to earn our clients trust. You should also be familiar with help desk software. Ultimately you will help establish our reputation as a company that offers excellent customer support during all sales and aftersales procedures.
Required Functional Skills:
Candidates will be part of our Technical support team liaising with product developers to support companies products deployed at customer sites across the globe.
Candidates will be trained on Company s products to give endtoend resolutions on technical issues raised.
Candidates will be trained on Company s products to give endtoend resolutions on technical issues raised.
Candidates will be receiving prioritizing documenting and actively resolving issues that arises out of our products in any contact center production environment.
Must perform technical troubleshooting on the company s products implemented at the customer site by taking a remote session (or) by coordinating with onsite engineers.
Prior experience in troubleshooting web UI or browser issues with exposure to Asp.net/JavaScript(JS) / HTML/ C# / C will be an advantage
Software Support Specialist
Employment Type
Full Time
Key Skills
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