Paralegal Collection Specialist
Posted on :
26-08-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1467402
- Manage a portfolio of high value customer debts
- Actively collect payments from customers with unpaid invoices
- Answer account queries and take responsibility for resolving disputes by engaging front and back-office teams to ensure that concerns are actioned correctly
- Explain service agreement terms as appropriate
- Manage customers who are resistant by remaining polite, tactful, honest, and firm
- Engage with senior internal and external stakeholders to negotiate payment plans and settlement offers
- Liaise with internal and external Legal Counsel where necessary
- Assess collection opportunities and engage third-party lawyers as appropriate
- Host regular calls with collection partners to discuss performance and recovery progress
- Act as a key point of contact for our debt collection partners
- Review accounts and compile paperwork for small claims filings
- Draft Court documents and submit documents online/offline as needed
- Represent IWG in (virtual) small claims court hearings as necessary
- Plan and organise workload to ensure Court deadlines are met
Employment Type
Remote
Company Industry
Real Estate
Department / Functional Area
Administration
Key Skills
- Management
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