Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
Identify service delivery and process improvement opportunities in the assigned process.
Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
Partner with team to execute plans to improve customer satisfaction with a focus on processes.
Represent technical, functional and customer perspective when taking decisions
Database requirements, integration of systems, internal clients and the broader shared services organization.
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.