Guest Service Agent
Posted on :
01-10-2021
Employer Active
1 Vacancy
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Job Description
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Secure payment; activate/reissue room keys.
- Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages.
- Clear departures in computer system.
- Coordinate with Housekeeping to track room status and guest concerns.
- File guest paperwork or documentation.
- Operate telephone switchboard station.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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