Customer Delivery Project ManagerVOIS

The Customer Project Manager has a critical role in leading customer-facing projects for Vodafone's UK Business technology solutions Customers. They are responsible for managing multi-party teams and typically oversee IT solutions that aim to transform customer’s operations. The role entails reporting to the Agile Portfolio Lead or working within a program reporting to the Program Manager with a delivery structure.

The Customer Project Manager has day-to-day accountability for a project team supporting and leading enterprise customer delivery. They are responsible for setting and following governance controls for the project and ensuring alignment with corporate, customer, and local standards. They focus on assurance and gate reviews, defining project costs, operational budgets, staffing requirements, project resources, and project risk and change strategy.

Short Description

In addition, the Customer Project Manager is accountable for ensuring that all interrelated projects, dependencies, assumptions, and risks are identified, stakeholder buy-in is achieved, stage plans created, managed, and reported throughout the project's lifecycle. They focus on alignment to Time, Cost, and Quality and ensure that all projects adhere to mandated Vodafone best practice methodology and processes. They engage with and seek improvements to processes and provide leadership and contribution to all Vodafone process and methodology discussions/workshops that affect project management