Service Leader

As Capability Lead - Business Platforms (Service Domain), you will be accountable for defining,

owning, and managing across the delivery within the Platform Portfolio strategy specifically those

related to the Customer Assurance, Service Performance Management & Ticketing for our B/C

Products.

Working with Product Portfolio, VBTS, Technology (PPE & IT), and Delivery teams to enhance the

Customer Assurance, Ticketing & Service Performance Monitoring for Vodafone’s end customers.

You will be able to lay out a vision for the capability and associated platforms, construct platform

lean business cases, as well as manage across teams to prioritise and assure the delivery across

platforms such as ESM (Service Monitoring) and ServiceNow to deliver maximum benefit.

You will work closely with the VBTS Domains to ensure the platforms work in line with evolving

operational processes and operating models. You will also be responsible for defining a rolling

Roadmap of features that need to be introduced into the platforms. Ensuring that all delivered on

time and on budget. You will also own the annual budget planning cycle for this capability set that is

interlocked into both OpCo’s and Technology.

This is a core role within the platform’s portfolio space requiring leadership, passion, and the ability

to work in a highly matrixed organisation to drive transformation into multiple geographies around