Coordinador de Calidad con Enfoque en Atencin al Cliente J

About Bright:

At Bright we are building a global movement to spread clean energy across Mexico and beyond rapidly. Our mission is to REVERSE global warming and were starting with Mexico.

Were fastmoving and resultsoriented; were passionate about spreading solar energy as quickly as possible while having fun doing it. We believe we have one of the highest employee net promoter scores in the industry and were committed to becoming the top employers of choice in sustainability.

While Bright shares the same benefits many startups offer we also have a few unique ones: Directly solving one of the 21st centurys largest problems: affordable clean energy

• A measured impact daily while most startups claim to make the world a better place Bright is.
• Travel the ability to travel to Mexico and worldwide as Bright expands.
• Being part of a dynamic new industry as solar prices continue to drop the industry is rapidly changing. Bright is leading the charge.

About the position:

We are recruiting a fulltime analyst for our CE Support team. This role is perfect for you if youre someone who is looking to grow rapidly and who is interested in learning about Mexicos energy sector and renewable energy.

You will serve as the advocate and ally of our postinterconnection clients. You will analyze clients CFE bills to ensure that their system is working properly and that they are achieving maximum savings and then walk them through the process so that they understand too answering any question that they have along the way. You should love solving problems for people so that they can have an amazing customer experience.

Tasks

Your tasks and responsibilities will be

• Attend with the best service quality any doubt from our clients.
• Proactively communicate with clients with consumption increases so they can pick the best option for them.
• Create and present system increase proposals.
• Conduct savings analysis for clients that have received a high CFE bill.
• Analyze CFE bills to ensure that there are no errors.
• Coordinate technical visits for clients when needed.
• Negotiate any cancellation request to ensure that the client maintains their service with us.

Your Key Results will be:

• 100% customer satisfaction score (CSAT)
• 100% tickets within SLAs
• Thumb Downs during the Support stage without exit fee paid <1

Requirements

Were looking for someone who

• Has at least 2 5 years of experience in customer service and/or technical support.
• Is comfortable speaking English and communicating concisely.
• Is committed to making sure that no client ever has a poor experience.
• Has the following skills:
• Time management: you can figure out how to finish all your todo list in the most efficient way.
• Sense of urgency and fast thinking skills: youre good at solving problems in short periods of time
• Organization: Is able to handle multiple projects at once
• Concise communication who can be both friendly and professional with clients of all backgrounds

Benefits

Compensation / Benefits

• The opportunity to learn first hand about the distributed generation regulatory scheme in Mxico while being a part of the fastestgrowing startup in the country.
• A fun highcaliber team that trusts you and gives you the freedom to be brilliant.
• Possibility to generate equity at Bright.
• Private health insurance.
• Access to costfree mental health care.
• Parental leave.
• Access to mentorship programs.
• Salary range: $20000 $25500 MXN brutos mensuales.
• Remote work (40 hrs a week).