Call Center Agent (Medical Insurance)

Job Description

• Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
• Follow communication/update expectations with clients, in accordance with the company policies, scheme or agreed time frames set.
• Answer inbound calls as well as assist customers who have specific inquiries
• Build customer’s interest in the services and products offered by the company
• Provide personalized customer service of the highest level
• Update the existing database with changes and the status of each existing/prospective customer/member
• Document details of telephone conversation and actions taken.
• Correspond with Call Center Supervisor and Claims Manager and keep an open channel of communication.
• Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
• Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.

Job Requirements

• Bachelor University Degree in any discipline(graduates only)
• Very Good Command of English Language.
• 1-2 years’ experience in aCall Center/ Customer servicesenvironment, TPA , Hospitals or Medical Centers.
• Flexible and ability to work shift(Working on Rotational Shifts, accepting night shift till 12:00 am)
• Thorough knowledge of MS Office applications
• Strong organizing and planning skills to work independently with efficiency and accuracy
• A proven track record of customer service success
• Requires tact and discretion in dealing with and handling confidential information
• Decisive, good decision making skills, able to escalate response to situations when relevant
• Physically fit to carry out duties.
• Males Only