Administrative Assistant

Responsibilities will include but not be limited to:

Process and maintain customer purchase orders external customer purchase order systems and electronic data interchange.
Maintain offline sales systems as required
Responds to customer pricing requests per established price list.
Interacts with other departments as required (order status delivery updates warranty & quality).
File and maintain documentation.
Interfaces with customers on a daytoday basis.
Overtime may be required with little or no notice to accommodate customer needs.
Prepares and submits customer quotations per established price list.
Responds to internal and external customer question.
Compiles and generates various customer/sales report.
Input forecast information and/or participates in planning meetings.
Picks up and distributes department mail.
Cross train with other Customer Support Representatives.
Provide limited coverage (short term) for account management function.
Small international locations may be involved in other administrative tasks from other functional areas (i.e. payment processing after hour calls).
Provide product or technical application information.
Assist in preparing customer account review packages.

Required Software: SAP Oracle MS Office Applications

Required Experience:

510 years experience in customer service is required
510 years of experience in a military government aerospace/defense related manufacturing facility is required.
Expert knowledge of computer systems and software applications.
High level of professional communication and interpersonal skills.
Must work effectively in a team environment.
Able to multitask detailoriented and able to prioritize work load efficiently.
Sound judgment and decisionmaking skills regarding routine daytoday functions.
Thorough understanding of the organization and internal resources.
May be required to have multilingual language capabilities dependent on customer base or location (verbal and written).
Solid understanding of the sales process.
Required Education: High school diploma higher national diploma or equivalent.