Director of Human Resources RestorationConstruction
Longwood, FL - USA
Job Summary
At Kustom we bring order to chaos after disaster strikes - restoring property stability and peace of mind for businesses and families across the country. As Director of Human Resources you will help shape and lead the people strategies employee experience and HR operations that support our teams nationwide.
This is an onsite leadership role based in our corporate office requiring a strong in-person presence and close partnership with leaders and teams across the business.
What You Do
As the Director of Human Resources at Kustom US you bring strategic leadership and operational execution to the HR function while helping build scalable people-focused practices across the organization. You balance strategy and execution across employee relations compliance leave administration performance management HR operations and team leadership. You are successful in this role by:
Leading HR Strategy & Operations
- Partnering with leaders to align HR priorities with business goals and operational needs
- Leading and developing the HR team while driving accountability responsiveness and service excellence
- Improving HR processes systems reporting and workflows to strengthen efficiency scalability and compliance
- Supporting organizational growth workforce planning restructures acquisitions and change initiatives
Strengthening Employee Experience
- Enhancing onboarding learning and employee development programs across the organization
- Supporting manager effectiveness through coaching communication and performance management guidance
- Identifying opportunities to improve engagement retention accountability and the overall employee experience
Overseeing Compliance & Employee Relations
- Leading employee relations strategy investigations corrective action and complex workplace matters
- Ensuring compliance with federal state and local employment laws across a multi-state environment
- Overseeing leave administration accommodations and return-to-work processes
- Supporting policy development risk mitigation and consistent HR practices across the organization
What You Bring
You are a collaborative solutions-oriented HR leader who can navigate complexity build trust quickly and drive practical outcomes in a fast-moving environment. You thrive in this role because you bring:
Progressive HR Leadership Experience
- 8-10 years of progressive HR experience across employee relations compliance HR operations performance management and leadership support
- 3-5 years of HR leadership experience managing teams partnering with senior leaders and driving cross-functional initiatives
- Experience supporting fast-paced multi-state operational environments with evolving business needs
Strong Compliance & Employee Relations Expertise
- Deep knowledge of multi-state employment law compliance workplace investigations corrective action leave administration and organizational risk management
- Experience advising leaders through sensitive employee matters with sound judgment consistency and professionalism
- California and Washington employment law experience preferred
Operational & Strategic HR Capability
- Experience improving HR processes systems reporting workflows and operational efficiency
- The ability to balance strategic thinking with hands-on execution while driving accountability and scalable people practices
- Strong organizational communication coaching and relationship-building skills
Professional Credentials & Development Focus
- Bachelors degree in Human Resources Business Administration or a related field preferred
- PHR SPHR SHRM-CP or SHRM-SCP certification preferred
- Experience supporting onboarding training leadership development and employee growth initiatives
Why Join Kustom
- Culture That Inspires - Teamwork integrity and a growth mindset define us
- Total Rewards Package - Competitive weekly pay with a comprehensive benefits package including health dental vision 401(k) PTO and more
- Career Growth Opportunities - Training mentorship and the chance to advance your career while enhancing your skills
Founded in 1968 Kustom has spent decades earning a stellar reputation as a nationally acclaimed industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial industrial and residential clients. Our legacy is built on innovative thinking meticulous attention to detail and a commitment to exceptional service ensuring that life and business continue smoothly for our clients nationwide.
At Kustom we unite experts who are driving the industry forward delivering positive life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.
If you are ready to help people navigate chaos with confidence we want to meet you.
Kustom provides equal employment opportunities to all employees and applicants for employment without regard to race color creed ancestry national origin citizenship sex or gender (including pregnancy childbirth and pregnancy-related conditions) gender identity or expression (including transgender status) sexual orientation marital status religion age disability genetic information service in the military or any other characteristic protected by applicable federal state or local laws and ordinances.
Subject to Federal State and Local laws regulations and/or ordinances applicants must be able to pass pre-employment drug screening and background check.
Compensation is based on geographic location demonstrated job related skills knowledge experience education certifications etc.This job description is not intended to contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Activities duties and/or responsibilitiesmay change at any time with or without notice.
Required Experience:
Director