IT Production Support & FinOps Specialist

This role provides IT Production Support in a global environment covering both infrastructure components (servers storage network middleware) and application deployment in production.

The position strengthens Production capabilities by combining strong technical expertise automation and DevOps practices and advanced FinOps knowledge ensuring service reliability cost efficiency performance and security.

Main Responsibilities

Cost Optimization & FinOps Governance (Expert Level)

• Monitor cloud and infrastructure costs across environments.
• Identify inefficiencies and waste applying rightsizing commitment (Reserved Instances savings plans) and optimization strategies.
• Define enforce and monitor tagging and cost governance policies.
• Ensure cost efficiency while maintaining required levels of performance availability and security.
• Support financial forecasting and cost transparency initiatives.

Stakeholder Coordination & Knowledge Transfer (Expert Level)

• Act as a liaison between engineering finance and business teams.
• Coordinate production support activities and ensure smooth oncall handovers.
• Produce and present postmortem and incident analysis reports.
• Share knowledge and mentor junior team members on Production Support processes and FinOps best practices.
• Contribute to documentation and continuous improvement initiatives.

Automation & DevOps Tooling (Advanced/Mastery)

• Design develop and maintain automation for:
  • Monitoring
  • Alerting
  • Incident remediation
• Reduce manual intervention by leveraging Infrastructure as Code and CI/CD practices.
• Use tools such as:
  • Terraform
  • Ansible
  • CI/CD pipelines
• Improve system reliability scalability and operational efficiency.

Monitoring Observability & Platform Support

• Manage and operate monitoring and observability solutions (e.g. Dynatrace or similar).
• Perform basic administration and support for:
  • WebSphere
  • Autosys
  • CFT
• Ensure proactive detection of incidents and performance degradation.

Qualifications :

DevOps & Cloud

• CI/CD tools: Jenkins GitLab CI Azure Pipelines
• Containers and orchestration: Docker Kubernetes
• Cloud fundamentals across AWS Azure and/or GCP
• Strong understanding of production environments and operational best practices

Language Requirements

• English B2 level (mandatory)

Key Competencies

• Strong analytical and problemsolving skills
• High sense of ownership and accountability
• Ability to operate in a global multistakeholder environment
• Excellent communication and collaboration skills
• Continuous improvement and automation mindset

Additional Information :

Remote Work :

No

Employment Type :

Full-time