IT Business Analyst – Process Unity Support

Inetum

Job Location:

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for an IT Business Analyst Process Unity Support to join the Process Unity Center of Excellence (CoE) based in Lisbon. This role plays a key part in supporting Business As Usual (BAU) activities ensuring the stability maintenance and efficiency of the Process Unity solution across 8 entities.
The selected professional will collaborate with multiple stakeholders and actively contribute to process continuity and IT incident resolution in an international environment.

Key Responsibilities

Provide operational support for BAU activities related to the Process Unity platform
Perform functional administration of Process Unity tools and systems
Manage track and resolve IT incidents in coordination with stakeholders and technical teams
Monitor and handle tickets using tools such as JIRA and ServiceNow
Prepare operational reports and track performance indicators
Ensure the proper functioning and continuity of supported processes
Use standard tools for request management incident handling and reporting

Requirements

Bachelors degree in IT Business or a related field
Proven experience in IT support preferably in financial or risk-related environments
Experience as a Business Analyst ideally within BAU contexts
Familiarity with LOA (Library of Agreements) activities
Operational knowledge of the Process Unity platform
Hands-on experience with JIRA and ServiceNow for ticket and incident management
Advanced proficiency in Microsoft Office
Fluency in English (mandatory)
Knowledge of French (strongly valued)

Remote Work :

Employment Type :

Full-time

We are looking for an IT Business Analyst Process Unity Support to join the Process Unity Center of Excellence (CoE) based in Lisbon. This role plays a key part in supporting Business As Usual (BAU) activities ensuring the stability maintenance and efficiency of the Process Unity solution across 8 ...

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About Company

Inetum

Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more

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