Field Technical Support

Description -

Job Summary

As an HP Indigo Customer Success Engineer your primary responsibility is to deliver expert technical services including diagnosing and repairing HP Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert solving complex issues and maintaining the reliability of our equipment at customer sites.

Beyond core service you play a key role in driving customer success by providing value-added services such as:

• Onboarding and startup visits to help customers ramp up quickly and confidently.

• On-press training and coaching to build operator skills and maximize press capabilities.

You will also leverage state-of-the-art Artificial Intelligence and remote diagnostic tools to proactively identify issues accelerate troubleshooting and enhance service efficiency ensuring customers receive fast and effective support. This hybrid role combines deep technical expertise with a customer-first mindset helping our partners achieve long-term satisfaction and business success with HP Indigo solutions.

Responsibilities

Field Engineer Duties:

• Install and commission HP Indigo digital presses at customer locations.

• Diagnose and resolve hardware software and process-related issues.

• Perform routine maintenance upgrades and press calibrations.

• Provide on-site and remote technical support.

• Maintain service records technical documentation and reports.

Customer Success Support Duties:

• Deliver structured Ramp-Up training programs to new customers.

• Educate press operators and production staff on:

  • Press operation and workflow

  • Maintenance best practices

  • Color management and media handling

  • Troubleshooting and quality control

• Assess operator proficiency and adapt training accordingly.

• Serve as a technical mentor during the first 3090 days of production ramp-up.

Collaborate with internal teams (Sales Applications Customer Success) to ensure a smooth handover.

Preferred Qualifications:

• HP Indigo Certification(s) or prior experience with HP Indigo presses.
• Familiarity with DFE/RIP software (e.g. HP Smart Stream Esko EFI).
• Knowledge of Lean or Six Sigma methodologies.
• Multilingual skills are a plus.

Education & Experience Recommended
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 6-8 years of related work experience preferably in HP products in Customer base account management computer customer support on site customer support Mission Critical systems experience or a related field.

Knowledge & Skills
Automation
Chemistry
Commissioning
Customer Relationship Management
Customer Support
Electrical Engineering
Electromechanics
Electronics
Environment Health And Safety
Field Service Management
Hand Tools
Key Performance Indicators (KPIs)
Operating Systems
Preventive Maintenance
Process Improvement
Safety Standards
Technical Services
Technical Support
Technical Training
Test Equipment

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

About HP

HP creates new possibilities for technology to have a meaningful impact on people businesses governments and society. The worlds largest technology company and ranked 10 on the Fortune 500 list for 2012 HP

brings together a portfolio that spans printing personal computing software services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents engineers and

delivers technology solutions that drive business value create social value and improve the lives of our clients. HP Canadas Talent Acquisition processes involve the use of technology including but not limited to artificial intelligence (AI) tools to support the screening assessment and selection processes. These tools are designed to enhance fairness and efficiency and all hiring decisions are reviewed by our recruitment team to ensure alignment with HPs hiring standards and applicable Provincial employment laws. This job posting is for an existing vacancy or a position expected to become vacant in the near future.

Compensation and Benefits

The salary range for this role is $50000 to $70000 annually with .Pay within this range will be based on the review of experience skills and internal equity.

As a full time employee of HP Canada you will be eligible to participate in the companys group benefit programs including medical dental life insurance and disability coverage subject to the terms and conditions of the applicable plans. During your employment term you will receive 15 paid vacation days per year prorated based on your start date. Detailed information regarding benefitswill be provided upon hire and is subject to the terms and conditions of the applicable plans.

Equal Opportunity Employer:

HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment please e-mail

Note: This option is reserved for applicants needing a reasonable accommodation related to a order to satisfy our contractual obligations with clients the successful candidate will be required to pass a basic standard Criminal Records check. You will also be required to sign off on HPs Confidentiality Non-Solicitation and Conflict of Interest Agreement.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal