Production Support Engineer

Were looking for an experienced Production Support Engineer to ensure system reliability and availability for critical banking platforms. The ideal candidate brings strong incident response experience hands-on infrastructure management skills and the ability to proactively monitor and improve system performance.

What youll do

• Implement and maintain monitoring and alerting systems to proactively identify potential issues
• Respond to incidents and outages diagnose problems and implement solutions to minimize downtime
• Automate repetitive tasks and processes to improve operational efficiency
• Manage and maintain underlying infrastructure including servers networks and cloud resources
• Plan for future capacity needs to ensure systems can handle anticipated workloads
• Develop and maintain release engineering processes for software updates and deployments
• Collaborate closely with developers operations teams and stakeholders to ensure system reliability
• Maintain clear documentation of systems processes and procedures
• Identify areas for improvement and drive continuous enhancement of system performance and reliability

What you bring

• 8 years of experience in production support handling production incidents
• Strong knowledge of OpenShift Container Platform (OCP) and Windows environments
• Experience with monitoring tools such as Dynatrace
• Solid experience across Windows and Linux operating systems
• Scripting skills in Shell Python or PowerShell
• Database management experience with SQL and MongoDB
• Experience with container services such as Kubernetes
• Experience with disaster recovery planning and execution
• Eligibility for a mandatory background check

Nice to have

• Experience supporting production environments in a banking or financial services setting
• Familiarity with additional monitoring or observability tooling
• Prior experience in release engineering for regulated environments

Work setup

• Onsite in Toronto ON 4 days per week
• In-person interview required
• 6 month contract
• English proficiency required